SATCOM Network Support Specialist

Job Description

Job Description

We are seeking a mission-ready SATCOM Network Support Specialist to support the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS) mission at Hill AFB, UT. This role provides 24/7/365 technical and operational support to tactical customers accessing DoD gateway facilities, working across an extremely complex IP-based SATCOM network. Candidates must be dependable, operationally disciplined, and comfortable supporting rotating shifts in a mission essential environment.

Key Responsibilities:

• Monitor network events and element management failures in real time (24x7x365).
  
• Create/update tickets in DISA ticketing applications for customer issue tracking and resolution (Baseband, IF, RF).
  
• Configure/troubleshoot routers, switches, firewalls, and voice equipment.
  
• Configure/support IP satellite modems; issue option/boot/RSP files.
  
• Remotely access/de-access customers into IP/SATCOM networks.
  
• Troubleshoot SATCOM/IP issues with gateway facilities and deployed operators.
  
• Verify equipment remains in baseline configuration.
  
• Provide remote gateway configurations using SAA/GAA authorizations.
  

Basic Qualifications:

• HS diploma + 2–4 years of relevant experience.
  
• Active Secret clearance.
  
• DoD 8570 IAT Level II certification (Security+ CE or equivalent) by start date.
  
• Ability to work rotating shifts in a 24/7 operations environment.
  
• Moderate experience/knowledge in one or more: SAA/GAA documentation, MILSATCOM encryption devices, SATCOM architecture & signal flow.
  
• Ability to manage IP over SATCOM using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.

Core Benefits:

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly
  

Health Benefits:

• UNITED HEALTHCARE PPO, extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

Quality of Life Benefits:

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

Special Benefits:

• Performance bonus – Project-based
  
• Yearly bonus – Company based