IT Support Specialist

dream com, a leader in the freight and package transportation industry, is seeking an IT Support Specialist to join our team in Ackley, USA. As an IT Support Specialist, you will play a crucial role in providing remote technical support for a variety of hardware, software, network, and system issues. Your efforts will contribute to ensuring seamless technology operations across the organization.

Key Responsibilities:

- Provide remote technical support for hardware, software, network, and system issues.

- Troubleshoot computers, printers, email, operating systems, and business applications.

- Install, configure, and maintain approved software and computer equipment.

- Assist with account access, password resets, and user permissions.

- Diagnose connectivity issues, VPN, and remote-access problems.

- Monitor, document, and resolve IT support tickets promptly.

- Support software updates, security patches, and routine maintenance.

- Maintain data backup procedures and assist with basic data recovery.

- Document technical issues, troubleshooting steps, and resolutions accurately.

- Collaborate with departments to minimize technology-related disruptions.

Requirements & Skills:

- High school diploma or equivalent; an associate's degree or relevant IT certification preferred.

- 1 year of experience in IT support, help desk operations, or desktop support.

- Knowledge of Windows OS, common business applications, and networking basics.

- Familiarity with Microsoft 365, email systems, and user account management.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent communication and customer service skills.

- Ability to explain technical issues clearly to non-tech users.

- Strong organizational skills and attention to detail.

- Ability to work independently in a remote support environment.

Preferred Qualifications:

- CompTIA A+, Network+, Microsoft, or other relevant IT certifications.

- Experience with help desk ticketing systems and remote desktop tools.

- Familiarity with endpoint security, multi-factor authentication, and access management.

- Experience with business applications, inventory systems, or dealership management software.

- Knowledge of IT asset management and technology documentation procedures.

Benefits / Why Join Us:

- Competitive salary package.

- Opportunity to work in a dynamic and supportive team environment.

- Professional development opportunities.

- Comprehensive benefits package.

- Chance to contribute to the success of a leading company in the freight and package transportation industry.

Skills Summary:

Core Technical Skills:

- Windows OS

- Microsoft 365

- Networking basics

- Help desk ticketing systems

- Endpoint security

- IT asset management

Soft Skills:

- Strong communication

- Problem-solving

- Organizational skills

- Customer service

- Attention to detail

Suggested Tags:

IT Support, Troubleshooting, Customer Service, Technical Assistance, Help Desk, Communication, Information Technology, Remote Support, Networking, Problem-Solving