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Senior Incident Manager: ITSM, ServiceNow & AI Insights

TechDigital Group

TechDigital Group is seeking an experienced Incident Manager with 8+ years in ITSM to own end-to-end incident lifecycle, drive major incident resolutions, and translate operational data into actionable business insights. The role emphasizes ServiceNow reporting, data analytics, and collaboration with AI-enabled capabilities. Responsibilities include leading incident bridges, developing dashboards, performing trend analyses, and delivering executive-level presentations. #J-18808-Ljbffr TechDigital Group

Vacancy posted 4 days ago
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