Case Manager, Single Adult Shelter

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Professional 25 Central Street, Ashland, MA, Ashland, MA, US 3 days ago Requisition ID: 4121 Summary Provide case management services to families placed in Scattered Sites shelter units, shelters, and others referred through the Department of Housing and Community Development. Case Management will include assessment, service plan development, budget development, and making referrals to community-based resources, as well as providing advocacy and crisis intervention. The primary goal is to assist each family to obtain and sustain a permanent housing placement. A typical caseload consists of 18 to 20 homeless families in emergency shelter. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&DD and Long-Term Disability for full‑time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost‑sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full‑time employees. 403(B) Retirement Plan with a company match starting on day one for all full‑time and part‑time employees. Additional voluntary benefits including: Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short‑Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities Perform new placements as assigned, ensuring units are ready, fully equipped/furnished, greeting families, and conducting tours and orientation. Complete an intake and needs assessment with each family within 48 hours of placement, covering income, employment, budgeting, behavioral health, nutrition, children’s school/daycare, legal, health, parenting, and daily living skills. Establish a respectful relationship with families, meet at least weekly to monitor re‑housing plans as required by DHCD, and document all client meetings and attempted client meetings. Perform weekly home visits and safety inspections on apartment units using required forms. Work closely with families to identify strengths and develop strategies to address barriers identified through the assessment process. Support families by being flexible with scheduling weekly home visits to accommodate work schedules, as pre‑authorized by the direct supervisor or program director. Assess, evaluate, document, and report adherence to Uniform Shelter Rules on a regular basis; coordinate all services as required. Act as a liaison between shelter and public schools; assist with enrollment in daycare and public schools; provide information about educational activities and recreational activities for children. Develop a Re‑housing Plan tailored to the unique needs and strengths of each family. Work with families to develop and implement housing action plans. Support the goal of housing search and work with a Housing Search Worker to promote successful rehousing, including assistance with obtaining documentation for the HomeBASE application. Advocate on behalf of clients and attend administrative hearings, if necessary. Assist families in arranging appointments and transportation; provide client transportation to housing‑related appointments as needed. Assist families in successfully transitioning to their own housing, referring them to Stabilization and sharing information with the Stabilization worker. Maintain up‑to‑date case notes, telephone contact logs, and referrals to community‑based services. Document activities and update information in ETO and/or other required databases on a bimonthly basis, including touch points, rehousing plans, and demographic information (including adding new babies to the record). Work collaboratively with collateral providers (DCF, DYS, Early Intervention, Legal Services, BHS, etc.) to ensure coordination of services. Uphold confidentiality, set limits, and monitor adherence to the re‑housing plan. Participate as a member of the Family Emergency Services Team; attend regular team meetings. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend and participate in team meetings and case conferences as requested; communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures. Other duties as assigned. Knowledge and Skill Requirements Bachelor's Degree or a minimum of three years’ experience in Human Services or related field. Sensitivity to low‑income families of diverse backgrounds. Ability to work independently. Good written communication skills. Valid driver's license and ability to meet insurance standards. Assessment, advocacy, and case management skills. Bilingual preferred. Organizational Relationship Directly reports to Program Manager or Case Management Supervisor. Indirectly reports to Program Director and Division Director. Physical Requirement Ability to attend to light maintenance tasks, ascend and descend multiple flights of stairs, lift up to 50lbs, accompany clients to appointments/interviews, sit or stand for prolonged periods, and operate a computer to complete extensive paperwork. Working Conditions Desk space is provided in an office setting. Company van is available with advance scheduling for transportation of residents. As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Monday through Friday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break. 35 Hours per week. #J-18808-Ljbffr South Middlesex Opportunity Council, Inc.