Senior Infrastructure Engineer

Senior Infrastructure Engineer, SRESan Francisco, CA, Washington, D.C., New York City, NY, Remote (USA)Rocket Money's mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.About The TeamWe're looking to expand our Cloud Infrastructure team with a Senior Infrastructure Engineer, SRE to lead the reliability and operational evolution of our platform. We run hundreds of services in production, which enable us to process billions of transactions, consume multiple terabytes of data, and produce hundreds of millions of logs per day, and our reliability practice needs to evolve to match our growing scale. This includes:Building and improving the reliability and resiliency of our systems and servicesEstablishing SLIs, SLOs, and error budgets for our most critical services and user journeys, and reviewing them regularly with the teams that own themOwning and evolving our disaster recovery strategy: recovery objectives, failover and restore paths, and regular exercises that prove they workPartnering with product engineering teams so they can own and operate their own services, with metrics that reflect real user experienceEvolving our observability platform and standards across metrics, tracing, and logs: including instrumentation paved roads, alert quality, and observability costStrengthening our incident practice: tuning paging thresholds, keeping runbooks current, and following through on postmortem action itemsContributing to day-to-day Cloud Infrastructure work alongside your reliability specialty — infrastructure build-outs, platform backlog, and a shared on-call rotation (1 week out of every 6 weeks)You'll join the Cloud Infrastructure team and partner with engineering and internal support teams to drive this work.We support millions of people to improve their financial lives, and this role ensures we can continue to do so reliably and at scale.About YouYou have 5+ years of hands-on cloud or infrastructure engineering experience, with substantial time spent on reliability and production operations at scaleYou have defined SLIs and SLOs for real production services, and can talk about what changed as a result. What got fixed, what got deprioritized, and what you got wrong the first timeYou have hands-on experience with an observability platform in production; Datadog strongly preferredYou're comfortable writing code (Python, Go, TypeScript, or similar) for internal tooling, production debugging, and automationYou write production Terraform and are comfortable in AWS, and when production breaks you can find the problem and fix itYou have built or operated a disaster recovery plan: you set the recovery goals, wrote the failover and restore steps, and ran the drills that proved it worksYou have been on-call for services you helped build, and you have opinions about what makes an alert worth waking someone forYou prefer giving teams paved roads and good defaults over mandates, so they can own their own instrumentationBonus PointsYou have led a reliability or observability modernization project where you defined the vision, approach, and delivered the implementationYou have built internal tooling, libraries, or instrumentation standards that made it easier for other teams to operate their services wellYou have run game days, chaos experiments, or DR exercises, and fixed the problems they uncoveredYou have cut observability spend while keeping the coverage you neededWe OfferHealth, Dental & Vision PlansCompetitive Pay401k MatchingUnlimited PTOLunch daily (in-office only)Snacks & Coffee (in-office only)Commuter benefits (in-office only)Additional information: Salary range of $ 150,000 - $185,000 /year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.