Principal IT Business Systems Analyst

: With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. IT Business Systems Analyst We are looking for an active learner with an avid urge to address new opportunities and dig into new solutions every day. This is a hands-on role working with business partners, vendors, and technology to create a world class online experience enabling our customers at all stages of their journey on tennantco.com

• This is a key position in the Global IT team that supports all aspects of our Global Web Platform (GWP), primarily focused on our eCommerce Solution - SAP Commerce Cloud.
• This application is closely integrated to our SAP ERP system
• The primary focus and area of support for this position will be diagnosing, documenting, and troubleshooting technical and functional issues within the Commerce Cloud (CC) application and CC/SAP interfaces
• This position includes both technical and functional work, requires analyzing technical issues, and understanding functional processes to help diagnose, document, and resolve issues and enhancements.

GENERAL RESPONISIBILITIES

• Lead the identification, scoping, road mapping and implementation of Global Web Platform and Ecommerce projects including requirement analysis, business process design, configuration, testing & training
• Support business processes in Customer Service, Business Operations and Marketing functions as they relate to the web platforms, modules and the integration points
• Analyze, develop and complete assigned break/fix requests and execute the needed changes in configuration
• Develop functional specifications and work closely with the developers on reports, interfaces, conversions, enhancements and forms
• Support different forms of testing as executed in standard Commerce and ERP platforms
• Works directly with the business users to implement projects and improve business processes and operational efficiencies by implementing best practices in processes or systems
• Understand business needs and capabilities, gather user requirements and determine technology solutions to meet those business needs
• Apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions and optimize business processes
• Communication of complex technical concepts to less technical business users
• Assist during the entire project lifecycle:
• driving out requirements
• identifying how our solutions will support users
• designing custom solutions and integrations
• configuring our solutions
• bug fixing and production system tuning
• providing code reviews and product training
• Participate in the development, rollout, documentation and communication of system changes, strategies, standards, and processes

REQUIRED EXPERIENCE & EDUCATION

• Bachelor's Degree in Computer Science, MIS, Business or related fields
• Minimum 7+ years of applicable IT experiences or like technologies (SAP Commerce, SCPI, Adobe AEM)
• Solid background in order management in an ERP platform (i.e. SAP)
• Solid background in master data (Customer, Products and Prices) in an ERP platform (i.e. SAP)
• Ability to work with multiple business units independently to document well understood requirements and dependencies
• Thorough understanding of business operations in a manufacturing environment; more specifically experience with Web Technologies, ECommerce and related technologies
• Ability to troubleshoot and fix systems issues
• Experience working with Web Services (SOAP & RESTful). Relational Database Management Systems (DBMS), HTML and XML
• Experience in the B2B e-Commerce industry is preferred

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

• Self-driven individual to learn and collaborate with business and technical teams
• Demonstrated ability to organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment
• Willingness to be flexible with time and adjust to a changing work environment
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation
• Ability to use sound judgment and discretion in dealing with sensitive or confidential information
• Consistent attendance either onsite or remotely as needed by the business
• Ability to take direction and accept supervision, while also work independently when needed

Begin your journey with us. Let's reinvent how the world cleans. Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.