Hospitality Specialist

Position Purpose

The Hospitality Specialist reports to and assists the Retreat Director in ensuring that the needs of Flathead Lutheran Bible Camp’s year-round retreats, conferences, events, and contracted groups are not only met but exceeded. This role combines hospitality, organizational, relational, and programming skills to create welcoming, Christ-centered, and environmentally responsible retreat experiences. The Hospitality Specialist keeps the big picture of each retreat in mind while ensuring spaces and food are prepared to meet each retreat’s unique needs.

Essential Job Functions

Guest Experience & Hospitality

• Serve as host for retreat groups between arrival and departure.
• Communicate with the retreat director to support schedules, programming needs, equipment requests, and accommodations.
• Meet, greet, register, orient, and support all retreat guests in a warm, professional, and timely manner.
• Prepare shared spaces for all programming needs of each retreat.
• Provide or assist with program elements as requested, including devotions, worship, hikes, games, and other activities.
• Represent FLBC with professionalism and hospitality in all guest and community interactions.

Retreat Planning & Coordination

• Assist in assigning housing and meeting spaces based on group size, accessibility needs, and overall campus use.
• Assist with preparing detailed housing and meeting space plans prior to group arrival.
• Help ensure all retreat activities are conducted in accordance with FLBC policies, procedures, and best practices.
  

Facilities & Logistics Oversight

• Ensure cabins, bathrooms, meeting rooms, and common spaces are clean, stocked, safe, and fully prepared prior to group arrival.
• Confirm proper setup of meeting rooms, including beverages, supplies, signage, lighting, and fire readiness as appropriate.
• Oversee daily readiness of retreat spaces during the group’s stay, including cleaning, laundering, restocking, and safety checks.
• Assist with meal logistics in coordination with kitchen staff, including table setup, beverage stations, grace leadership, and cleanup support.

Environmental Stewardship

• Foster a culture of care for creation by modeling and promoting recycling, composting, and responsible use of resources.
• Ensure recycling and compost containers are available, labeled, and explained to guests.

Camp Store Operations

• Manage and operate the camp store during year-round retreats and events, including inventory awareness and guest assistance.