Quality and Compliance Specialist

Reports To: Manager of Quality, Compliance, and Risk

Location: Caroline Clinic

Salary Range: $50 - $55k annually

Overview The Quality & Compliance Specialist supports Healthcare for the Homeless – Houston (HHH)’s quality improvement, compliance, data reporting, and patient safety activities. Working under the direction of the Manager of Quality, Compliance, and Risk, this role assists with audits, data collection and reporting, regulatory documentation, quality tracking, and improvement projects across the organization.

This role is well suited for someone who is organized, detail-oriented, comfortable working with data, and interested in contributing to healthcare quality and compliance. Candidates may bring experience from healthcare quality, public health, compliance, data, healthcare operations, or a related field, with opportunities to both apply existing expertise and continue developing their skills.

Duties and Responsibilities Quality Monitoring and Improvement

• Assist with routine chart reviews, internal audits, and quality checks using established tools and criteria.
• Collect, organize, and summarize data related to clinical quality, patient experience, documentation, safety, and operational performance.
• Maintain quality trackers, dashboards, scorecards, and other monitoring tools.
• Identify trends or gaps requiring follow-up and support quality improvement projects, including patient experience and population health initiatives.

Compliance and Regulatory Support

• Support ongoing monitoring of organizational compliance requirements, including HRSA, HIPAA, OSHA, UDS, CMS, and FTCA requirements.
• Gather, organize, and maintain documentation needed for audits, site visits, regulatory submissions, and internal reviews.
• Assist with policy and procedure tracking, including review dates, approvals, updates, and staff acknowledgments.
• Perform routine compliance checks using established tools and procedures.
• Help track corrective action plans and follow up with departments on outstanding items.
• Support compliance training, recordkeeping, and documentation activities.

Data & Reporting Support

• Enter, clean, validate, and organize data used for quality, compliance, grant, and organizational reporting.
• Create and maintain routine reports, spreadsheets, tracking tools, and basic data visualizations.
• Assist with preparing quality and performance data for leadership, committees, grants, and regulatory reporting.
• Review data for completeness and accuracy and help investigate discrepancies.
• Support UDS and other required reporting through data collection, validation, and documentation review.

EHR & Documentation Support

• Assist with monitoring EHR documentation and workflows related to quality measures, screenings, and reporting requirements.
• Help identify documentation gaps and communicate findings to the Manager of Quality, Compliance, and Risk.
• Track Epic requests, reporting needs, workflow questions, and follow-up items with internal teams and Harris Health/IT partners.
• Support testing and implementation of approved documentation or reporting workflow changes.

Risk & Patient Safety Support

• Assist with maintaining incident and risk management tracking systems.
• Compile incident information and support routine trend reporting.
• Track follow-up activities, corrective actions, and documentation related to incidents and identified risks.
• Support organizational patient safety and risk reduction initiatives.

Cross-Team Collaboration

• Work closely with the Manager of Quality, Compliance, and Risk to support organizational quality and compliance priorities.
• Collaborate with clinical, operational, administrative, and support teams to collect information and complete assigned quality and compliance activities.
• Participate in relevant organizational committees and workgroups as assigned.
• Provide administrative and project coordination support for quality, compliance, and performance improvement initiatives.

Support HHH Mission

• Demonstrates a commitment to HHH’s mission of promoting health, hope, and dignity for individuals experiencing homelessness through equitable and compassionate care.
• Upholds trauma-informed, culturally responsive, and patient-centered principles in all interactions, contributing to an inclusive and supportive environment for patients and team members.
• Actively contributes to a culture of collaboration, accountability, and innovation in service of our goal to eliminate health disparities and advance systems-level change.

Minimum Qualifications

• Associate’s or bachelor’s degree in Healthcare Administration, Public Health, Health Information Management, Data Analytics, Healthcare Informatics, or a related field; relevant healthcare experience may be considered in place of a degree. 
• At least 1 to 2 years of experience in healthcare quality, compliance, healthcare analytics, clinical operations, population health, or related healthcare operational functions
• Strong attention to detail and ability to maintain accurate records and documentation.
• Strong organizational and time-management skills with the ability to manage multiple assignments and meet deadlines.
• Ability to learn new systems, regulatory requirements, and healthcare workflows.
• Strong written and verbal communication skills and ability to work collaboratively across teams.

Preferred Qualifications

• Experience in a Federally Qualified Health Center (FQHC) or other regulatory-intensive healthcare setting
• Experience creating reports, charts, dashboards, or other data visualizations.
• Experience with Excel PivotTables, Power Query, Power BI, Tableau, or similar tools.
• Experience using Epic reporting tools, including Reporting Workbench, SlicerDicer, or similar reporting environments strongly preferred.
• HHH values lived experience as an essential form of expertise. Individuals who have experienced homelessness, housing instability, or other barriers to healthcare access are strongly encouraged to apply.