Support Staff - Library and Technology Aide - Willow Brook Elementary School

Support Staff - Library and Technology Aide Location: Willow Brook Elementary School Pay Classification: Pay Grade T110, $18.99 - $31.98 per hour, 12-month position / 260 days per year / 8 hours per day Position Summary: The primary role of this position is to provide tier‑one technology support in an elementary school. Additionally, the position supports library operations. Position Responsibilities Provide first‑level support for building technology including laptops, desktops, tablets, mobile phones, printers, copiers, network connectivity, and audio‑visual systems Distribute and collect student devices Coordinate with parents regarding damage, theft, loss, or failure to return of devices Respond to building Helpdesk requests Inspect equipment to determine problems and potential solutions Complete basic repairs when possible and otherwise reroute devices needing repair to the appropriate person Assist with installation of new equipment and distribution or elimination of outdated equipment Take direction from the building Principal in the prioritization and completion of technology support tasks Assist in providing instructional support in areas related to instructional technology as needed, such as online state and district assessments and learning resources Assists with library circulation, including but not limited to check‑out, check‑in, shelving, and inventory of materials and technology equipment Supervise students during lunch, recess, or pickup/drop‑off for approximately one hour each day Additional duties as assigned Desired Qualifications Experience using and providing support for a wide variety of technology systems, including laptops, tablets, mobile phones, e‑mail, copiers, printers, desk phones, voicemail, productivity and instructional applications, macOS, iOS, Windows 11, etc. Experience providing support to users in‑person, via telephone and via e‑mail Excellent written and verbal communication skills Highly organized, flexible, and able to manage multiple unrelated tasks simultaneously Customer‑service oriented Ability to regularly lift up to 25 lbs Ability to walk throughout a large building on a daily basis Ability to manage high‑stress situations in a calm and efficient manner Education High school diploma or any equivalent combination of education and experience. FLSA Status: Non‑Exempt #J-18808-Ljbffr