Network Voice Engineer
$80k - $95kTata Consultancy Services
Network Engineer | Voice
Must Have Technical/Functional Skills
Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Express (UCCX)
Cisco Finesse Administration
Cisco Softphone Configuration and Support
IVR Administration and Troubleshooting
Calabrio Workforce Management (WFM)
Calabrio Quality Management and Call Recording
Queue Management and Call Routing
SIP/VoIP Technologies
PRI, POTS, and BVoIP Management
Cisco Voice Troubleshooting
Disaster Recovery and Business Continuity for Contact Centers
Cisco Collaboration Infrastructure Support
Roles & Responsibilities
Administer and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure.
Configure and maintain call routing, queues, skills, and agent assignments.
Manage Calabrio Workforce Management, Quality Management, and Reporting functions.
Support IVR systems, softphones, PRI/POTS circuits, and telecom services.
Perform troubleshooting and root cause analysis for voice and contact center incidents.
Execute disaster recovery testing and maintain failover procedures.
Manage onboarding, extension assignments, and contact center operational changes.
Work with telecom vendors and internal teams to resolve voice infrastructure issues.
Maintain operational documentation and provide technical recommendations for improvements.
Ensure high availability of mission-critical contact center environments.
Generic Managerial Skills, If any
Strong communication and stakeholder management
Ability to work independently with minimal supervision
Incident and problem management
Documentation and reporting skills
Prior experience supporting 24x7 critical operations
Team collaboration and knowledge sharing
Salary Range: $80,000 -$95,000 year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commute r Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location: Port Huron, MI
Function: TECHNOLOGY
Role: Engineer
ID: 428983
Skills: Network Engineer | Voice
Desired Candidate Profile
Qualifications
BACHELOR OF COMPUTER SCIENCE
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