Clinical Director - Med Surg (Memphis Metropolitan Area)

As a Clinical Director-Med Surg, you provide strategic and operational leadership for assigned departments and/or units, ensuring excellence in clinical care delivery. This role is responsible for guiding and developing Associates, optimizing resource utilization, and fostering a collaborative and high-performing work environment. The Clinical Director plays a key role in advancing the organization's goals related to patient outcomes, service excellence, and financial performance. Through visionary leadership and a commitment to the MLH Mission, Vision, and Values, the Clinical Director serves as a role model for professional integrity, compassionate care, and continuous improvement.

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsibilities

• Provides 24/7 accountability for assigned service areas, ensuring consistent delivery of high-quality, patient-centered care.
• Leads initiatives to enhance patient safety, clinical outcomes, and service excellence.
• Collaborates with interdisciplinary teams to develop and implement performance improvement strategies based on clinical and satisfaction metrics.
• Recruits, mentors, and evaluates nursing staff and Patient Care Coordinators (PCCs), fostering a culture of excellence and continuous development.
• Coaches PCCs in effective leadership and team management to optimize care delivery.
• Drives associate engagement and retention through positive work environments and recognition of performance.
• Oversees staffing models, scheduling, and resource allocation to ensure efficient and effective workforce utilization.
• Participates in annual budget planning and ensures alignment with organizational goals.
• Monitors financial performance, analyzes variances, and implements corrective actions to meet fiscal targets.
• Utilizes data from financial and clinical systems to inform strategic growth and service development.
• Maintains regulatory and accreditation readiness across all service areas.
• Proactively identifies and addresses environmental and equipment needs to support safe, efficient patient care.
• Leads implementation of new technologies and operational projects to enhance care delivery and efficiency.
• Serves as a role model for nursing professionalism, ethics, and clinical excellence.
• Pursues advanced certifications and participates in professional organizations at local and regional levels.
• Champions evidence-based practice and fosters a culture of lifelong learning and professional growth.

Qualifications

• Bachelor's Degree Nursing
• 3-5 years of Acute Care experience.

Required Skills

• Demonstrates advanced leadership capabilities including strategic thinking, change management, and team empowerment.
• Skilled in managing multiple priorities simultaneously, organizing complex workflows, and maintaining operational control in dynamic clinical environments.
• Proficient in interpreting clinical and operational data, analyzing trends, drawing actionable insights, and developing evidence-based improvement plans.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with healthcare information systems and analytics platforms.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.