Business Systems Analyst

Business Systems Analyst

The Client Investment Decision Support (IDS) team are the primary data stewards for the Investments Department. IDS connects data to investment analysis by overseeing all aspects of the data management life cycle. They work closely with investment programs to understand their business data and decision support requirements, develop tools to extract valuable and timely information, and continuously improve processes and systems to ensure high levels of data integrity and availability. The team is seeking an experienced Business Systems Analyst with a strong background in business analysis, enterprise content management, requirements gathering, and testing. This individual will play a key role in evaluating current enterprise content management processes, identifying opportunities for improvement, and implementing technology-driven strategies to support enterprise-wide document governance and business performance.

Scope

The Client seeking an experienced Business Systems Analyst to contribute to the following efforts:

• Partner with Investment stakeholders to evaluate current enterprise content management ( "ECM") practices; conduct interviews and analyze workflows to identify best practices, gaps, inefficiencies, legal and policy requirements, scope recommendations, improvement opportunities and risks.
• Elicit, analyze and document future state business and technical requirements related to ECM, data handling, and system enhancements.
• Recommend standardized approaches for document intake, storage, retrieval, approval, versioning, classification and retention.
• Design and implement standardized workflows and governance frameworks for content organization, classification, retention, and accessibility, including document libraries, metadata structures, taxonomy, content types, workflows, templates, and security frameworks.
• Develop a comprehensive understanding of investment systems, document repositories, and data architecture, including data flows and system integrations.
• Create and maintain detailed documentation supporting file strategies, data flows, system processes, and operational procedures.
• Develop and execute testing strategies to validate system changes, document workflows, and process improvements.
• Support internal teams by developing job aids and conducting training on new technology and processes.
• Contribute to data analysis, reporting, and document-driven insights to inform decision-making.
• Proactively identify process improvement opportunities and drive solutions.
• Contribute to strategic initiatives and special projects as directed by the IDS Research Director.

Required Skills

• Bachelor's degree from a four-year college or university.
• 7+ years of experience in business analysis, requirements gathering, document/data lifecycle management, and process improvement.
• 3+ years of experience supporting ECM strategies and enterprise data practices in a government, investment or financial service environment.
• Excellent critical thinking and problem-solving skills with strong attention to detail.
• Proven experience creating clear, structured technical documentation (e.g., requirements, process maps, data and document flows).
• Strong verbal and written communication skills with the ability to translate complex concepts into clear business terms.
• Demonstrated ability to collaborate effectively in a cross-functional team environment.
• Demonstrated ability to work independently and proactively identify and address areas needing attention or improvement.

Additional Preferred Skills

• Familiarity with process automation tools used to improve efficiency and reduce manual effort.
• Experience working with reporting tools and dashboards to support business insights and decision-making.
• Understanding of investment, financial services, or a related business environment.
• This position will be for a period of approximately 12 months with the potential for an extension.