Customer Care Specialist

Customer Care Specialist $21.00–$25.00 per hour | Full-Time Schedule Tuesday–Thursday: 9:30 AM–5:30 PM Friday: 7:30 AM–5:30 PM Saturday: 8:00 AM–2:00 PM Sunday and Monday off Build a Career Helping Customers Adirondack Basement Systems is looking for a friendly, dependable Customer Care Specialist who enjoys helping people and creating a positive customer experience. In this role, you’ll communicate with customers, schedule appointments, provide updates, and work with other departments to ensure every customer receives exceptional service. If you’re organized, customer-focused, and looking for a long-term career with a growing company, we’d love to meet you. What We Offer $21.00–$25.00 per hour Performance-based bonus opportunities Medical, dental, and vision insurance Paid Time Off SIMPLE IRA with company match Optional voluntary benefits Paid training Ongoing professional development Career growth opportunities Supportive, team-oriented workplace What You’ll Do Answer incoming customer calls professionally and courteously Schedule appointments and coordinate service needs Respond to customer questions by phone and email Make follow-up calls and provide project updates Work with other departments to support the customer experience Maintain accurate customer records and notes Complete administrative tasks as needed What We’re Looking For You may be a great fit if you are: Friendly, positive, and dependable An excellent communicator Organized and detail-oriented Comfortable multitasking in a fast-paced environment Customer-focused with strong problem-solving skills A team player who enjoys helping others Comfortable learning new technology and software Why Adirondack Basement Systems? For more than 20 years, Adirondack Basement Systems has helped homeowners throughout the Capital Region protect and improve their homes. We’re committed to delivering exceptional service while creating a workplace where employees are supported, respected, and given opportunities to grow. #J-18808-Ljbffr Adirondackbasement