Senior Product Owner - Customer Inventory Solutions

Product Owner – Customer Inventory Solutions

Ferguson Technology delivers value-added solutions across our supply chain and customer-facing digital platforms. We are seeking a Product Owner – Customer VMI Platform to own the platform strategy, roadmap, and delivery of Ferguson's customer Vendor Managed Inventory (VMI) solution. This role ensures the VMI platform is scalable, reliable, and ready for business deployment.

This role sits at the intersection of customer-facing digital products, enterprise inventory systems, and external partner platforms. You will work across organizational boundaries and partner closely with our Customer Groups, Technology, Architecture, Middleware, and external vendors.

The Product Owner owns a unified product vision that brings together customer-facing workflows, platform integrations, and enterprise data flows. You will lead the definition and delivery of capabilities that orchestrate customer interactions, inventory visibility—enabling proactive replenishment, optimized stock levels, and seamless integration across customer and partner systems—while managing risk at scale.

This role is ideal for product owners who thrive on sophisticated challenges, operate comfortably across organizational and company boundaries, and are motivated by outcomes that extend beyond a single system, team, or geography.

Location: This role is approved to be either remote within the United States or hybrid for associates based in Newport News, VA, in accordance with company policy. This position requires approximately 40% travel, so flexibility to travel as business needs emerge is essential.

Responsibilities

• Define and maintain a clear vision for the Customer VMI product, promoting open information flows across echelons and external partners.
• Define and evolve product capabilities that support automated inventory management, seamless partner integrations, real-time data visibility, and scalable onboarding for diverse customer segments.
• Translate business objectives into a prioritized roadmap that improves customer experience, platform scalability, operational efficiency, and the ability to deliver VMI as a repeatable, technology-enabled service.
• Incorporate supply chain maturity models and standards to evolve customer collaboration capabilities.
• Define and regularly communicate a prioritized product roadmap aligned to business priorities.

Outcome and Value Management

• Define, track, and communicate performance indicators that articulate value, adoption, and business outcomes.
• Continuously evaluate metrics from many internal and external sources and adjust priorities as conditions change or new threats emerge.
• Own and deliver external commitments related to roadmap scope, phased integration and delivery expectations.

Enterprise Collaboration & Influence

• Convene and influence team members across Customer Groups, Supply Chain, Technology, and external partners, including senior leaders when shaping priorities and tradeoffs.
• Partner with Customer Groups and Technology teams to translate business requirements into scalable, productized capabilities.
• Clearly explain complex tradeoffs and build alignment across company boundaries

Decision Ownership, Delivery & Risk Leadership

• Maintain final authority over backlog prioritization and key delivery tradeoffs.
• Anticipate operational, supplier, technical, cyber, and compliance risks and design mitigation strategies.
• Own customer concern decisions and adjust plans to protect long-term product value.
• Lead through influence and coach cross-functional teams with business systems analysts, engineering, architecture, data/integration teams, and external partner liaisons to ensure shared understanding of intent and scope across company boundaries.

What Success Looks Like in the First 12-18 Months

• A clearly articulated and adopted Customer VMI product roadmap, including capabilities and delivery for all Customer Groups.
• Increased revenue through customer adoption of VMI, and efficient operations enabled by technology.
• Improved visibility and exception response across priority customers.
• Recognition as a trusted decision-maker among senior Customer Group, Supply Chain, and Technology leaders.
• Positioning the Customer VMI product space for continued scale, capability expansion, and future investment.

Qualifications and Requirements

• Hands-on experience with SaaS platforms, enterprise system integrations (APIs, EDI), inventory management solutions, eCommerce, or supply chain technology products.
• Bachelor's degree in Business, Information Systems, Supply Chain or related field, or equivalent experience.
• 6+ years owning product vision, backlogs and outcomes in supply chain or enterprise technologies.
• Ability to solve sophisticated problems using judgment informed by multiple internal and external inputs.
• Demonstrated success leading and influencing cross-company and cross-functional teams.
• Strong communication skills to explain complex issues and build consensus across organizations.
• Experience modernizing or scaling enterprise supply chain products across multiple tiers.

Up to 40% travel.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!