Assistant Retail Store Manager

Company Overview Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team!

Position Summary
As an Assistant Retail Store Manager, you will support the daily operations of the store, working closely with the Retail Store Manager to drive sales, manage staff, and provide exceptional customer service. You will assist in overseeing inventory, merchandising, order fulfillment, store projects, and events, while helping to foster collaborative and positive team environment that reflects our commitment to customer satisfaction.

Responsibilities

• Assist in managing daily store operations, including opening/closing procedures, employee oversight, and workflow management.
• Support the training and development of new and existing employees on company culture, product knowledge, sales techniques, and daily responsibilities. Monitor associate performance and provide coaching to help the team meet individual KPIs.
• Assist in managing payroll, schedules, and labor costs, ensuring the store is adequately staffed to meet customer needs and business demands.
• Support inventory management, including replenishment, price adjustments, ticketing, and maintaining accurate stock levels. Assist in implementing loss prevention practices and ensuring compliance with company policies.
• Help maintain the store’s visual standards and merchandising displays in alignment with company guidelines and overall brand aesthetic.
• Assist in analyzing sales trends, tracking key metrics, and supporting initiatives to improve store performance and profitability.
• Provide excellent customer service, addressing inquiries, resolving issues, and guiding customers to the appropriate departments as needed.
• Assist with the care and maintenance of store items, including koi fish, plants, greenhouses, and outdoor areas, ensuring a clean, safe, and well-presented environment.
• Perform any other duties and responsibilities as assigned to support the Retail Store Manager and store operations.

Qualifications

• 2 - 4 years of retail experience, preferably in a management or supervisory role -  Required
• Experience leading or supporting a team of associates, including coaching and performance management
• Strong interpersonal and communication skills, both verbal and written
• Ability work in a fast-paced retail environment and manage multiple priorities simultaneously
• Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs
• High School Diploma, GED or equivalent -  Required
• Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed -  Required
• Familiarity with ponds, aquariums, aquatic plants or fish -  a plus!

Position Information 
Full-Time 

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!