Program Technician II

Does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes, then we have an opportunity for you. The California Secretary of State's Business Programs Division is recruiting to fill one permanent, full-time Program Technician II position in the Los Angeles office. The office provides services to a large constituency of Spanish speaking customers; the most desirable candidate will possess bilingual fluency in Spanish.


The Business Programs Division is the largest Division of the Secretary of State's Office (SOS) and is committed to making it easier to do business in California. Supporting California Businesses by providing professional, accurate, consistent, and timely service through innovative online functionality and excellent customer service is a significant factor in ensuring the Division is making it easier to do business in California. In addition to the Secretary of State's main filing office in Sacramento, the Los Angeles office distributes, processes and receives apostilles and domestic partnership filings.


While participation is not required, interested employees may have the opportunity to travel throughout the state to staff our California Secretary of State Pop-Up Shop events. These volunteer-based events allow our team to provide essential in-person services to Californians while building vital skills like adaptability and multicultural awareness.


Desirable Qualifications:

• Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
• Demonstrate consistent attention to detail.
• Ability to interact effectively with the public, Agency personnel, and other stakeholders.
• Willingness to learn new duties.
• Punctuality and good attendance are essential.

Please note: The State of California offers a monthly pay differential to certified bilingual employees. Candidates possessing bilingual skills must be successful in a bilingual fluency, oral exam, administered by the Secretary of State's office in order to receive the bilingual pay differential.


You will find additional information about the job in the Duty Statement .

Working Conditions
Due to business needs, no teleworking option is offered for this position. This position will be expected to be 100% onsite to perform normal duties.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-527079


Position #(s):
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Working Title:
Program Technician II


Classification:
PROGRAM TECHNICIAN II $3,833.00 - $4,804.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Los Angeles County


Telework:
In Office


Job Type:
Permanent, Full Time


Facility:
LA Office


Department Information The Office of the Secretary of State (SOS) consists of nearly 750 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce thatembraces inclusion and values diversity. Located in downtown Los Angeles near the vibrant historic core of the city, the Los Angeles office is located in the Ronald Reagan Building, near lovely parks, restaurants, and retail centers, with bus and metro stops within walking distance of the building, and additional on-site amenities including a childcare center.

For more information about the SOS, please visit sos.ca.gov .
Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The salary range(s) included in this job advertisement do not reflect the temporary salary reduction.


Special Requirements Examination Information : Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: Program Technician II Exam .


There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website .


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/14/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Secretary of State
LA Office
Attn: Robert Cheng
300 South Spring Street, Room 12513


Los Angeles , CA 90013


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Secretary of State
LA Office


300 South Spring Street, Room 12513


Los Angeles , CA 90013
Please drop off application packages at the Information Desk with attention to: Robert Tcheng.
08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Leah Mikol
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Sarah Bielski
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.