Front Desk

Essential Job Functions:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.Maintain complete knowledge at all times of:All hotel features/services, hours of operation.All room types, numbers, layout, decor, appointments and location.All room rates, special packages and promotions.Daily house count and expected arrivals/departures.Room availability status for any given day.Scheduled in-house group activities, locations and times.All hotel and departmental policies and procedures.Complete guest check-ins and check-outs to Marriott’s and Bravo’s standards.Access all functions of the computer system.Ensure that current information on rates, packages and promotions is available at the Front Desk.Inspect, plan and ensure that all materials and equipment are in complete readiness for service.Monitor the hotel front entrance and resolve any congested situations.Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.Maintain a neat and presentable front desk area.Monitor guest mail and ensure that it is processed according to procedures.Monitor and ensure that express check-outs are processed through the system.Observe guest reactions and confer frequently with staff to ensure guest satisfaction.Assist guests with reports of lost/stolen articles, following hotel policy.Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.Ensure security of guest rooms.Associate is held accountable for all duties of this job and other duties as assigned.Experience & Education:High school diploma or equivalentPrior hospitality experience preferredAny combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.Previous experience with Windows, Office, and Opera or similar property management system.Job Requirements:Must be a United States citizen or possess a valid work permitMust have excellent phone etiquetteMust be able to read, write and speak EnglishMust have strong computer skillsMust have strong working knowledge of Microsoft Office programsMust be able to work well under pressureMust be able to accurately follow instructions, both verbally and writtenMust be highly detailed orientatedMust be able to work in a fast paced environmentMust have excellent listening skillsMust possesses excellent communication skillsMust be professional in appearance and demeanorMust always ensure a teamwork environmentAbility to work a flexible schedule that may include evenings, weekends and holidaysMust have the ability to deal effectively and interact well with the guests and associatesMust have the ability to resolve problems/conflicts in a diplomatic and tactful mannerMust have a passion for creating an exceptional experience for all guestsMust have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.Possess strong leadership, motivational, organizational and verbal communication skills.Working Conditions:Must be able to stand on feet throughout the shift, with intermittent periods of walkingMust be able to occasionally lift, carry, push & pull up to 30 lbs with assistanceMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).Job Types: Full-time, Part-timeEffective February 8, 2022, Bravo Hospitality Group will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire. #J-18808-Ljbffr BRAVO 1570 LLC