Service Desk Analyst
InfiCare Staffing
Job Description
Job Title: Service Desk Analyst
\nLocation: Franklin, TN
\nDuration: Long-Term Contract
\n \nRequired Skills & Experience:
\nTechnical Skills:
\n- \n
- Working knowledge of Windows 10/11 and Microsoft 365 applications. \n
- Understanding of Active Directory, Azure AD/Entra ID, and identity management concepts. \n
- Experience supporting Outlook, Teams, OneDrive, SharePoint, and Office applications. \n
- Basic networking knowledge including DNS, DHCP, TCP/IP, VPN, and Wi-Fi troubleshooting. \n
- Familiarity with ITSM tools such as ServiceNow, Freshservice, Remedy, Jira Service Management, or similar. \n
- Knowledge of endpoint management and remote support tools. \n
Soft Skills:
\n- \n
- Excellent verbal and written communication skills. \n
- Strong customer service orientation and problem-solving ability. \n
- Ability to work under pressure in a fast-paced support environment. \n
- Good analytical and troubleshooting skills. \n
- Strong teamwork, collaboration, and stakeholder management skills. \n
- Willingness to work in rotational shifts and on-call schedules if required. \n
Vacancy posted a month ago
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