Director of Commercial Operations - Immunology - Central Region

Job Overview Our company aspires to be the premier research‑intensive biopharmaceutical company, at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our Immunology Sales team and help us deliver clinical product information, educational materials, and clinical training programs to healthcare providers and systems, ultimately achieving better patient outcomes in their communities. We are seeking an experienced sales leader to lead an immunology sales region for the U.S. Central geography. This Director of Commercial Operations (DCO) has overall responsibility for the management and results of the customer teams under their jurisdiction. The role is field‑based and includes staffing and selection of customer team leaders and representatives, development of strategic plans, resource allocation decisions, ownership of the customer experience, and accountability for the P&L of the assigned region. Responsibilities Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies that achieve business objectives. Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints. Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement. Align account plans with payer and managed‑care considerations to optimize access and reimbursement strategies. Deliver regional business results and meet defined P&L targets. Communicate and embed a customer‑centric vision across large teams, motivating employees at all levels toward shared goals. Contribute to national strategy and tactics through active participation on cross‑functional teams. Proactively identify and pursue opportunities to grow the business. Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies. Provide input to set annual financial goals for the assigned customer base. Ensure compliance with company policies, business practices, and regulatory requirements. Qualifications BA/BS degree and at least 10 years of experience in sales, marketing, or managed care within the pharmaceutical industry. Minimum of 3 years of people‑management experience. At least 3 years’ experience building and managing customer relationships. Resident of the U.S. Central region with the ability to travel up to 50%, including overnight trips within the assigned territory. Demonstrated ability to develop regional strategic business plans, implement omnichannel strategies, and partner cross‑functionally to achieve launch and growth objectives. Strong knowledge of Regional healthcare dynamics, including provider organizations, IDNs, specialty pharmacies, and access/reimbursement considerations. Track record of building and developing high‑performing teams; strengths in strategic agility, business acumen, decision quality, driving results, managerial courage, and building effective teams. Valid driver’s license. Preferred Qualifications Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline. Deep experience in immunology, specifically Inflammatory Bowel Disease within Gastroenterology, including proven success in competitive markets and product launches. Required Skills Clinical Immunology Customer Engagement Customer Portfolio Management Customer Relationship Building Immunoassays Immunology Immunotherapy Inbound Phone Sales Inflammatory Bowel Diseases Managed Care Marketing Managerial Courage New Product Launch Strategies People Leadership Pharmaceutical Sales Regulatory Compliance Regulatory Requirements Relationship Building Resource Allocation Sales Forecasting Sales Goal Achievement Sales Pipeline Management Sales Reporting Sales Strategy Development Strategic Planning Compensation and Benefits The salary range for this role is $231,900.00 - $365,000.00. The successful candidate will be eligible for an annual bonus and long‑term incentive, if applicable. We offer a comprehensive package of benefits, including medical, dental, vision, healthcare and other insurance benefits for employee and family, retirement benefits, 401(k), paid holidays, vacation, and compassionate and sick days. Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights or EEOC GINA Supplement. Job Information Requisition ID: R400478 #J-18808-Ljbffr Merck