IT Business Relationship Management Associate (External Agency Staff)

Workplace Technology and Experience Associate (External Agency Staff) New York, New York, United States Workplace Technology and Experience Associate is responsible for designing, implementing, and optimizing the digital ecosystem that powers how employees work every day. This role delivers a frictionless colleague experience through modern workplace technologies, AI‑powered automation, and high‑quality support services across all office locations. This senior level position leads global technology end‑user support, executive technology services, and technology asset lifecycle management while shaping strategic innovation, governance, and continuous improvement across the employee technology landscape. Responsibilities Strategic Leadership & Modern Workplace Vision Develop and execute a holistic modern workplace technology strategy spanning endpoint management, collaboration platforms, AV systems, and workplace automation. Align workplace services with broader business and technology strategies to improve productivity, satisfaction, and operational resilience. Champion adoption of emerging tools, standards, and best practices to maintain a cutting‑edge employee technology ecosystem. AI, Automation & Employee Self‑Service Innovation Lead development of AI‑enabled virtual work assistants, autonomous support experiences, and intelligent workflow automation across HR, IT, Finance, Facilities, and other corporate functions. Enhance employee self‑service portals with improved search, guidance, and task completion capabilities. Utilize analytics and end‑user experience monitoring to refine and optimize digital journeys. Operational Excellence & Global IT Support Experience Oversee global IT service delivery across L1/L2 IT support, end‑user computing, AV services, and Executive IT support. Define and manage KPIs and SLAs such as CSAT, MTTR, First Contact Resolution, and ticket deflection. Implement continuous improvement practices that drive efficiency, quality, and scalability across all operating teams and office locations. Technology Hardware & Software Asset Management Own full lifecycle management of end user hardware including procurement, deployment, maintenance, optimization, and retirement. Oversee software asset management including licensing, entitlements, renewals, compliance, and vendor audits. Implement governance and automation to maintain accurate inventories, reduce risk, and optimize utilization. Leadership, Team Development & Culture Building Lead and mentor a distributed team of managers, analysts, and support specialists. Foster an inclusive, collaborative, high‑performance culture emphasizing accountability, knowledge sharing, and operational resiliency. Ensure cross‑training and capability redundancy across support functions. Cross‑Functional Partnership & Stakeholder Engagement Partner with security, infrastructure, cloud engineering, AI/data, facilities, HR, finance, and program management teams to ensure cohesive strategy and alignment. Build strong relationships with business leaders, anticipate needs, and communicate priorities and roadmaps effectively. Collaborate with global counterparts to maintain consistent workplace standards and share best practices. Own the workplace technology budget, manage vendor relationships, oversee procurement, and evaluate technologies for adoption. Embed security, compliance, and resilience into all workplace services and platforms. Required Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field 10+ years of progressive experience in workplace technology, digital workplace engineering, or end‑user services leadership 5+ years of management experience Deep expertise in end‑user computing, unified communications, AV, collaboration tools, ITSM platforms, and device management Experience implementing AI‑driven chatbots, automation and digital employee experience solutions Experience managing hardware and software asset lifecycles including licensing and compliance Strong communication, stakeholder management, and change leadership capabilities Preferred Qualifications Experience deploying autonomous support platforms such as Moveworks, Leena.AI Experience deploying platforms such as ChatGPT, CoPilot Deep expertise in ServiceNow ITSM, SAM, workflow process improvements and automation capabilities Thought leadership in AI platforms and measurable value realization from AI investments Other Key Attributes / Talent Characteristics Strategic and forward‑thinking with strong execution discipline Highly collaborative and able to influence senior stakeholders Adaptable, resilient, and committed to continuous improvement Strong interpersonal skills and ability to build trust across the organization Thrives in a fast‑paced, dynamic environment Physical Demands Typical office‑based role with prolonged periods of computer use; occasional support for technology installations at office and tent pole events. Terms / Expected Hours of Work Up to 6 month contingent, business needs based position Full‑time, typically 40 hours per week, onsite in NYC. Additional hours may be required based on operational needs. This job posting is for a position with one of the NFL’s third‑party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third‑party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency. Salary / Pay Range This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

$3,000 - $3,800 USD

At the NFL, in‑person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws. #J-18808-Ljbffr National Football League (NFL)