Corporate Concierge

Corporate ConciergeAs the Corporate Concierge, you serve as a highly visible ambassador of the Workplace Experience team, creating an environment where employees and guests feel welcomed, supported, and enabled to do their best work. Acting with urgency, discretion, and a solutions-oriented mindset, you proactively address needs, drive resolution, and enhance the day-to-day experience of employees and guests. You thrive in a structured and service-oriented environment, value consistency and operational excellence, and work collaboratively across teams to ensure every interaction reflects the firm's high standards.You will drive the following responsibilities:Serve as the primary point of contact for employees and guests, delivering welcoming, professional, and seamless onsite experience, including managing the internal and external calls that flow through the concierge desk.Build strong partnerships across the organization, using sound judgment and effective communication to address requests, solve problems, and support a variety of stakeholder needs.Proactively identify opportunities to improve the employee and guest experience through process enhancements, thoughtful service delivery, and continuous operational improvements.Manage workplace operations and concierge services with precision and consistency, ensuring efficient execution of daily processes and a high standard of service.Support Workplace Experience initiatives, projects, and events that advance team priorities and contribute to broader departmental goals.Contribute to a collaborative team environment by sharing knowledge, providing coverage, and adapting to evolving business needs.You will be on site 5 days per week and should be comfortable working at both our Westport, CT and New York City campuses.Minimum QualificationsA service-oriented mindset and genuine passion for creating positive employee and guest experiences.Sound judgment and the ability to navigate new, ambiguous, or evolving situations with professionalism and discretion.Exceptional written and verbal communication skills, with the ability to tailor communication style, tone, and approach to different audiences and build strong relationships with employees, guests, and stakeholders.Strong organization and attention to detail, with the ability to effectively manage multiple priorities while maintaining accuracy and follow-through.Ability to work independently while contributing positively to a collaborative team environment.Proficiency in workplace technology and collaboration tools, including Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, Teams, and SharePoint), Zoom Phone, and AI-enabled tools; comfort learning new technologies and systems.