Security Guard/Front Desk Concierge

Job Description

Job Description

Why Join EBTH?

Everything But The House (EBTH) is a revolutionary online marketplace for secondhand goods, art, jewelry, and antiques, headquartered in Cincinnati. We passionately serve those who have and want uncommon things, living at the center of a community that celebrates the rare, historical, weird and wonderful.

We offer competitive pay, comprehensive training, a supportive team culture, and a dynamic work environment where no two days are the same.

Position Summary

We are seeking a reliable, customer-focused Security Guard to join our team. In this role, you will serve as the primary face of our front entrance and buyer pickup area, balancing a warm, customer-focused welcoming experience with strict safety and access control. You will manage guest check-ins, maintain front-door flow, and safeguard our facility, team members, and high-value inventory.

Key Responsibilities

• Visitor & Client Management: Warmly greet clients, visitors, vendors, and staff at the front entrance and buyer pickup kiosk; manage badge issuance and direct guests.
• Access Control & Facility Safety: Monitor entry points, manage vehicle/personnel access, and conduct routine patrols of the facility.
• Surveillance & Incident Response: Monitor CCTV cameras and alarm systems; identify potential security risks and de-escalate situations professionally.
• Emergency Handling: Serve as a first responder for emergencies, applying First Aid/CPR or coordinating with emergency services (911) and local law enforcement as required.
• Reporting & Collaboration: Maintain daily activity logs, file incident reports, and communicate regularly with the Security Manager.

Qualifications & Requirements

• Experience: 1–2 years in customer-facing security, concierge, high-end retail, or front-desk hospitality preferred.
• Certifications: Ability to complete/obtain an OPOTC 20-Hour Basic Handgun Course (training costs fully covered by EBTH). First Aid/CPR certification is a plus.
• Background Check: Must be at least 21 years old and able to pass a comprehensive FBI/BCI background check.
• Skills: Excellent verbal communication, conflict de-escalation skills, and basic computer literacy for check-in software and security systems.
• Physical Demands: Ability to stand, walk, patrol, and lift up to 50 lbs as needed throughout the shift.
• Availability: Reliable transportation and flexibility to work scheduled rotating Saturdays.
• Work Authorization: Must be authorized to work in the US without sponsorship. Local Cincinnati-area candidates only.

Benefits & Perks

• Paid OPOTC Handgun Course training
• Health, Dental, and Vision Insurance options
• Paid Time Off (PTO) and Holidays
• Employee discounts on unique marketplace finds

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice due to organization needs.

We are not providing relocation for this position and are only accepting applications for candidates who are located in the Cincinnati, OH metropolitan area.

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.

Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.

Powered by JazzHR

mPwDlIr7Pt