Retail Service Specialist

Compensation: $16.90 – $24.90 (actual hourly rate will equal or exceed the minimum wage for the location). Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour for specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position also takes shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc …). Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; process or stage returned merchandise in the returns area correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedule; changes or deviations are approved by management; team members clock in/out according to company policy. Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in the secure designated area. Perform any other duties as assigned. Required Qualifications Strong communication skills. Ability to obtain RSS Certification. Desired Qualifications Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & Paid Time Off. Stock Purchase Plan & 401k with Employer Contributions. Starting Day One Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA). Team Member Health/Wellbeing Programs. Tuition Educational Assistance Programs. Opportunities for Career Growth. Equal Employment Opportunity O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation, and position details. #J-18808-Ljbffr