Associate Retail Travel Agent

What You’ll Do

• Craft unforgettable domestic and international travel experiences - cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA's established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Training & Growth

• Structured training, mentorship, ongoing learning.
• Progression to Retail Travel Agent and Senior Retail Travel Agent.
• Certified Travel Associate (CTA) required within two years of hire; company covers cost and provides paid time for certification.

Benefits & Compensation

• Base Salary: $14.73 to $22.94 hourly, adjusted based on experience and location.
• Monthly Incentives: average payout $550-$1,100 after approximately six months of employment.
• Paid Time Off: 3+ weeks accrued in first year; 2+ weeks paid parental leave; 2+ weeks PTO within first year.
• Medical, dental, vision, retirement plans, and more.
• Company-sponsored IATAN cards for travel discounts, paid educational trips, company holidays, volunteer opportunities, free AAA membership, and continuing learning reimbursement up to $5,250 per year.
• Schedule: Monday 9AM-6PM, Tuesday-Friday 9AM-5PM, Saturday 9AM-12PM (37.5-hour week). Sundays off.
• Store Location: 3934 Taryn Trace, Zanesville, OH 43701.

Qualifications

• High school diploma or equivalent (Associate's degree or travel school graduate preferred).
• At least one year of retail experience.
• Minimum one year as a retail/leisure travel agent or comparable travel experience.
• Excellent communication and customer service skills.
• Strong organizational ability.
• Proficiency with travel booking systems and web-based applications.
• Working knowledge of geography.
• Certified Travel Associate (CTA) designation or completion within two years of hire.
• Satisfactory background check including criminal, drug, and state/vendor screening.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.