Minibar Attendant

Minibar Attendant

The Minibar Attendant is responsible for maintaining, restocking, and auditing in-room minibars and refreshment centers in accordance with Forbes 5-Star standards. This role ensures guests enjoy a seamless and luxurious experience by discreetly replenishing items, maintaining pristine presentation, and accurately tracking usage and inventory. The ideal candidate demonstrates a keen eye for detail, integrity in handling guest charges, and a refined sense of discretion while entering guest rooms.

Duties & Responsibilities:

• Restock all guestroom minibars and refreshment centers based on par levels and guest consumption.
• Maintain accurate records of consumption, expiry dates, and spoilage for each room.
• Post minibar charges promptly and accurately through the property management system.
• Set up minibars for arriving guests, including VIP amenities or special requests as coordinated with Front Office or Guest Relations.
• Ensure proper product rotation (FIFO), cleanliness, and presentation of all minibar units.
• Enter guest rooms respectfully, following all Forbes-level etiquette, timing, and privacy protocols.
• Respond to guest requests for additional minibar items or replenishments promptly and courteously.
• Alert leadership to any unusual activity or guestroom conditions (e.g., damage, maintenance issues, strong odors, etc.).
• Ensure that minibar offerings reflect brand standards and contribute to the overall luxury experience.
• Conduct daily inventory checks and reconcile with POS charges and consumption reports.
• Monitor stock levels and inform management of low inventory, product shortages, or overages.
• Assist with monthly inventory counts and loss prevention audits.
• Handle minibar products and guest charges with accuracy and integrity.
• Maintain the cleanliness and organization of all minibar units, including glassware, fridges, trays, and cabinets.
• Clean spills or expired product residues immediately to uphold health and hygiene standards.
• Ensure minibar items are labeled, sealed, and displayed per hotel presentation guidelines.
• Communicate with Housekeeping, Engineering, and Front Office teams to coordinate room access, maintenance needs, and guest preferences.
• Report equipment malfunctions (e.g., fridges not cooling, broken doors) immediately for repair.

Required Skills & Experience:

• High school diploma or equivalent required.
• Previous experience in luxury hospitality, food & beverage, or housekeeping preferred.
• Prior experience in a Forbes 5-Star or AAA Five Diamond hotel highly desirable.
• Strong numerical accuracy and attention to detail.
• Ability to work independently and with minimal supervision.
• Comfortable using handheld devices, POS systems, and property management systems.
• Professional appearance and demeanor with a high level of discretion and guest sensitivity.
• Must be honest, reliable, and maintain guest confidentiality at all times.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand, walk, and push carts for extended periods.
• Must be able to bend, reach, and lift up to 40 lbs.
• Comfortable working in guestroom environments with occasional interruptions.
• Available to work mornings, evenings, weekends, and holidays based on occupancy.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.