Spanish Bilingual Customer Service Agent - Remote (Full Time)

Job Title

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer's needs.

Location

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Scheduling

Must be able to commit to and work 40 hours per week between 4:00 AM 9:00 PM, Arizona time. Must be able to work at least one 8-hour shift on a weekend day per week, with priority given to candidates able to work both weekend days. Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.

Compensation

$15/hour (Note: Hourly base wage may be higher, depending on state or local minimum wage laws.)

Benefits

At U-Haul, our Full Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assist employees with their professional goals.

Minimum Qualifications

Fluency in both Spanish and English: Calls will be taken in both Spanish and English. Fluency will be verified during the interview process.

Friendly and Caring Tone: Engage with customers in a friendly, approachable manner. Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs: Maintain a deep understanding of our products and services to offer tailored solutions. Anticipate customer needs and offer proactive service.

Ability to Display Empathy in Adverse Environments: Show empathy and understanding when assisting with customer concerns. Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation: Navigate multiple software applications and systems with speed and accuracy. Employ quick problem-solving skills to provide efficient solutions.

Typing and Language Skills: Possess a normal typing speed, ensuring accurate data entry. Strong spelling and grammar skills for professional written communication.

Work From Home Requirements

All work duties, including initial education, must be performed from your home address in a private, quiet workspace free from distraction or interruptions from household members or activities. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours. A personal home computer, headset, webcam and internet service that meets the technical requirements listed below.

Technical Requirements

Operating System: Windows 11

RAM: 16GB minimum (32GB recommended)

Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)

Storage: SSD with at least 5GB free space

Additional Hardware: Webcam (external or built-in), USB headset (wired)

Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended)

Physical Demands

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset. Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia.

Smoking Policy

U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

Equal Opportunity Employer

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.