Call Center Representative

Call Center RepresentativeSalary Range $17.00 - $17.00 Hourly Position Type Full TimeJob Title: Call Center Representative (Energy)Department: CHOC EnergyLocation: 3333 Vaca Valley Parkway, Suite 300, Vacaville, CA 95688 Status: Full-Time – 40 hours per week FLSA Status: Non-ExemptJob Summary:The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC's Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, San Joaquin, Contra Costa, Alameda and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment.Responsibilities:Manage large volumes of outbound calls efficiently and professionally.Identify income-eligible customers using a proprietary database.Build rapport and engage callers to ensure excellent customer service.Maintain accurate and comprehensive records of all interactions in the call center database.Schedule appointments for Energy Specialists using Appointments Plus software.Explain program offerings and eligibility requirements clearly.Secure property owner permission for work authorization when necessary.Meet or exceed individual and team performance metrics and call quotas.Education & Experience:High school diploma or GED required.Schedule & Compensation:Monday – Friday, 8:00 AM – 4:30 PM (Full-Time, 40 hours per week)Bonus pay is available based on daily performance metrics.Working Conditions:Standard office environment with frequent telephone and computer use.Prolonged periods sitting at a desk and working on a computer.Must be able to occasionally lift or move office materials up to 15 lbs.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer and telephone.Frequent use of hands and fingers for typing, data entry, and phone operation.Ability to speak clearly and hear over the phone for extended periods.Must be able to lift up to 15 pounds occasionally (e.g., office supplies, files).Regularly required to see and read computer screens and printed documents.Occasional walking, bending, or reaching within the office setting.Qualifications:Proven track record of meeting or exceeding performance goals.Excellent verbal communication and active listening skills.Familiarity with customer relationship management (CRM) systems is a plus.Effective multi-tasking, time management, and prioritization skills.Strong attention to detail and accurate data entry skills.Bilingual (Spanish/English) is a plus.Previous experience in a customer service or support role preferred.