Client Care Representative

Why Join Our Team

Join the dynamic team at Foothills Animal Hospital, a premier, five-doctor facility located in sunny Yuma, Arizona. Since 1991, we've proudly served our community, providing high-quality preventative, wellness, and advanced emergency care.

As a high-energy practice, approximately 70% of our caseload is emergency medicine, giving our team continuous opportunities to hone their skills and make a real difference for pets and their families. Despite the fast pace, our culture is deeply rooted in teamwork, communication, compassion, and a shared commitment to delivering the highest standard of empathetic patient care.

What Sets Us Apart

• Advanced Technology : Work with state-of-the-art equipment, including CT, fluoroscopy, flexible/rigid endoscopy, ultrasound, and digital radiography.
• Exceptional Team Support : Benefit from a robust support structure with 5-8 highly skilled technicians per doctor, ensuring smooth operations.
• Diverse Caseload: Gain experience across the spectrum of veterinary medicine, from routine procedures to critical, high-impact emergency cases.
• Mentorship Focused : We prioritize professional growth with ongoing teaching and mentorship from our leadership team.
• Ideal Location : Enjoy the unique Yuma lifestyle, offering affordable housing, abundant sunshine, and outdoor adventures just 2.5 hours from Phoenix and San Diego.

About This Role

As a full-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.


What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• Minimum of 1 year in a customer service role
• Experience in the veterinary field, familiarity with terminology and protocols is preferred
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $16.00 - $19.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We're a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.