Senior ServiceNow Developer

Job DescriptionJob Description JOB DETAIL Job Title : Senior ServiceNow Developer – ServiceNow Notify & Service Operations Specialist Job Location : San Antonio, TX or Plano, TX - Onsite Job Duration : 6 month(s) (Contract) Employment Type: W-2 Only Position SummaryWe are seeking an experienced Senior ServiceNow Developer with proven hands-on expertise in implementing ServiceNow Notify end-to-end within large-scale enterprise environments. The ideal candidate must have successfully delivered ServiceNow Notify solutions, integrated communication channels, and supported Incident and Major Incident Management processes utilizing Service Operations Workspace.This role requires deep expertise across the ServiceNow platform, including custom application development, integrations, portal development, workflow automation, JavaScript-based scripting, API development, and compliance-driven platform design. The successful candidate will partner with business stakeholders, platform owners, infrastructure teams, and service management teams to design, build, and deploy scalable communication and operational solutions. Key Responsibilities ServiceNow Notify ImplementationLead and execute end-to-end ServiceNow Notify implementations.Design, configure, and deploy enterprise communication workflows utilizing Notify.Implement multi-channel notification capabilities including SMS, voice, email, push notifications, and collaboration platforms.Configure communication plans, engagement workflows, recipient targeting, escalation paths, and message templates.Integrate ServiceNow Notify with Incident, Major Incident, and Service Operations processes.Troubleshoot and optimize notification delivery performance and reliability.Establish governance, monitoring, reporting, and operational support models for Notify. Service Operations & ITSM DevelopmentConfigure and customize: Incident ManagementMajor Incident ManagementProblem ManagementChange ManagementKnowledge ManagementImplement and enhance Service Operations Workspace functionality.Develop workspace experiences, agent workflows, dashboards, reports, and operational views.Design solutions that improve MTTR and operational communications during service disruptions. Platform Development & CustomizationDevelop and maintain custom applications on the ServiceNow platform.Build Business Rules, Script Includes, UI Actions, Client Scripts, UI Policies, and Flow Designer solutions.Develop complex server-side and client-side JavaScript components.Create reusable development frameworks and platform accelerators.Ensure adherence to ServiceNow development best practices and upgrade-safe customizations. Integrations & API DevelopmentDesign and implement integrations with internal and external enterprise applications.Develop custom REST and SOAP APIs.Configure IntegrationHub spokes and API-based orchestration workflows.Integrate ServiceNow with: Monitoring and observability toolsCollaboration platformsMessaging providersIncident management toolsEnterprise communication systemsSupport authentication mechanisms including OAuth, JWT, API keys, and certificate-based integrations. Employee Center Pro / Unified Portal DevelopmentConfigure and enhance Employee Center Pro and Unified Portal experiences.Develop custom widgets, pages, service catalogs, and knowledge experiences.Create personalized user experiences and service delivery workflows.Improve self-service adoption through modern portal capabilities. Compliance, Security & GovernanceDesign solutions that comply with enterprise regulatory and security requirements.Support audit readiness and platform governance initiatives.Ensure compliance with organizational standards for: Data protectionAccess controlsAudit loggingChange managementSecure development practicesParticipate in risk assessments and architecture reviews. Stakeholder ManagementWork directly with platform leadership and business stakeholders to translate requirements into technical solutions.Provide technical leadership and mentoring to junior developers.Participate in design sessions, architecture discussions, and code reviews.Drive best practices for ServiceNow platform development and operational excellence. Required Qualifications Experience8 years of ServiceNow development experience.3 years of experience implementing advanced ServiceNow platform solutions.Demonstrated experience with at least one full end-to-end ServiceNow Notify implementation in production.Experience supporting large enterprise ServiceNow environments.Experience working within regulated industries such as Financial Services, Insurance, Healthcare, or Banking preferred. Technical ExpertiseServiceNow Notify (Mandatory)Service Operations WorkspaceIncident ManagementMajor Incident ManagementFlow DesignerIntegrationHubEmployee Center ProService PortalREST APIsSOAP APIsJavaScriptGlide APIsServiceNow StudioUpdate SetsSource Control Integration Development Skills Strong hands-on expertise in:Business RulesScript IncludesClient ScriptsUI PoliciesUI ActionsScheduled JobsFlow DesignerCatalog ItemsRecord ProducersService CatalogCustom ApplicationsPortal Development Preferred Qualifications CertificationsServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified ITSM ProfessionalServiceNow Micro-Certification: Service Operations WorkspaceServiceNow Notification/Communications-related certifications or implementation experience