Ops Support Specialist - Seattle

Ops Support Specialist – Seattle We are the Federal Reserve Bank of San Francisco – public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation’s central bank, we are committed to understanding and serving the vibrant communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service. The Seattle Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day‑to‑day responsibilities in the Cash Services function with a focus on departmental balancing and operations support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, pay attention to details, produce quality deliverables, be able to take direction and work independently, and handle your workload to meet project timelines. This role is a critical component of our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will juggle multiple projects and initiatives simultaneously and communicate productively with Cash management and anticipate their needs. If you have strong communication, analytical skills, attention to detail, technical insight, and problem‑solving skills, we would like to speak with you. Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments is also desired. Location: Federal Reserve Bank – Seattle Branch (100% on‑site) 2700 Naches Ave SW, Renton, WA 98057 Hours: Monday to Friday 7:30 am – 4:30 pm Essential responsibilities include but are not limited to: Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications needed to support Cash operations. Use multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, Work with Customer Support to resolve inquiries; USSS, US Mint). Initiate and maintain strong customer service relations with armored carriers, financial institutions, third parties, and other FRB departments and offices. Serve as the department’s primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible. Complete department accounting entries. Complete daily, weekly, and monthly reports. Effectively manage and balance all coin activities, including Mint shipments, coin terminals, and on‑site coin. Review and complete the daily GL account balances. Process and reconcile daily orders for the Paying team. Complete end‑of‑day closeout duties. Act as a liaison between management and staff. Support department goals and communicate them in a positive manner to co‑workers. Make recommendations for improvement to existing processes. Maintain good, supportive relationships and collaboration with colleagues in Cash operations. Participate and contribute in workgroups. Perform other duties as assigned. Qualifications: Proficient in Microsoft Office Suite. Strong written and verbal communication skills. Strong attention to detail. Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management. Strong partnership and customer service orientation. Exhibits strong communication and tact skills when working with staff, management, customers, and third‑party vendors. Strong time management and organizational skills to effectively carry out multiple priorities at one time. Possess the technical aptitude to learn and effectively operate systems, computer‑based applications, equipment, and tools utilized in the daily operating environment. Ability to exercise common sense judgment within defined practices and procedures to resolve appropriate action. Good analytical, multitasking, and time management skills. Ability to work effectively and collaboratively within a team. Preferred: Associate degree or equivalent work experience. Experience with database‑driven software. Experience working cross‑functionally to meet internal and external client needs. Base Salary Range: Min: $52,100 – Mid: $67,600 – Max: $83,100 (Location: Seattle, WA) Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data. Benefits: At the Federal Reserve Bank of San Francisco, we offer a broad benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an excellent Retirement/Pension plan. The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know at View email address on click.appcast.io. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. #J-18808-Ljbffr Federal Reserve Bank of San Francisco