Customer Relations Coordinator

Team Member Relations Coordinator Are you organized, people-focused, and someone who enjoys being at the center of a busy, collaborative team? As a Team Member Relations Coordinator, you'll play an important role in supporting a positive team member experience across the organization. You'll partner with leaders and the Team Member Relations team to keep communication flowing, support People & Culture programs and processes, maintain confidential team member information, and help identify trends and opportunities that make our workplace even better. From coordinating team member programs and events to tracking key data and supporting day-to-day team member relations activities, this is a great opportunity for someone who enjoys variety, building relationships, and making a difference behind the scenes. What you will do as a Team Member Relations Coordinator: Responsible for providing administrative and operational support to the Team Member Relations Team. Develops professional rapport with supervisors and department heads of assigned areas of responsibility. Develops in-depth knowledge of assigned departmental operations. Effectively facilitates communication between assigned departments and the Team Member Relations Team. Assists operating departments in aligning policies, procedures, and standards. Monitors departmental communications for assigned departments to ensure consistency with Nation policy. Maintains working knowledge of all People & Culture functions to include pre-employment processing and licensing, benefits administration, training, and event coordination. Continually assesses work environment for assigned departments. Participates in department committees to help facilitate action. Maintains an understanding of organization design issues and budgetary guidelines. Processes all team member termination documentation to ensure accuracy and consistency. Communicates trends or concerns to the Team Member Relations Director. Creates people related metrics and People & Culture performance indicators and makes appropriate recommendations to the Team Member Relations Director. Answers and screens phone calls; provides general information, takes accurate messages and/or schedules appointments as warranted. Performs a variety of clerical tasks such as opening and sorting mail, ordering office supplies, and other special projects. Maintains files and documentation of team member relations matters in a confidential, organized manner. Regularly assists with team member events and programs as needed. Assists with the coordination and planning of team member retirement celebrations. Accurately enters the following data into the HRIS system: Corrective Counseling's, Exit Interview feedback, Mystery Shops, weekly/quarterly activity reports, and other data entry duties as assigned. Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino Hotel, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. To be successful as a Team Member Relations Coordinator; you'll need: At least 3 years of experience as a Human Resource Generalist, with a focus on team member relations. Bachelor's Degree in Human Resources or related field or equivalent experience. Excellent conflict management skills and ability to cope with sensitive situations with emotional maturity. Ability to accommodate an early morning, evening or weekend schedule to meet department operational needs. Excellent interpersonal skills and sound judgment. Must be able to adhere to strict confidentiality policy. Excellent oral and written communication skills and ability to interface and network. Working knowledge of personal computers and technology including word processing, spread sheets, and Windows. Knowledge of policies & procedures as they pertain to Human Resource Administration. Strong math skills and analytical ability required. Evaluation, assessment and decision-making skills. Excellent organizational skills. What we value: Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career. Empowerment We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits: Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!