Bilingual Claims Care Representative

Description As a Bilingual Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You’ll work with a high level of confidentiality and adhere to all privacy regulations with a compassionate team working alongside you. Responsibilities Interact with customers via telephone and email to aid with the claims process. Assist customers in completing claims forms, gathering documentation, and submitting claims for processing in both Spanish and English. Update and maintain records in bilingual communication and documentation as needed. Review, verify, and process claims in accordance with company procedure and legal requirements. Translate and respond to correspondence and service emails in Spanish. Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently. Resolve customer complaints or issues. When appropriate, collaborate with internal departments to resolve escalated cases. Requirements High school diploma or equivalent. Prior experience in a call center environment is required. Fluency in both Spanish and English verbal and written communication is required. Customer service, claims processing, or a related field, ideally within the insurance industry preferred but not required. Prior experience in using CRM systems, claims management software, and other relevant tools is preferred. Knowledge of life insurance policies, claims procedures, and relevant regulations is a plus. Benefits An excellent schedule – office closes at 1 p.m. every Friday. Annual profit sharing. 401(k) with company match with discretionary contribution. Company-sponsored group medical and dental insurance; company-paid life insurance. Company-paid long-term disability. Hybrid work environment. Paid holidays. Generous vacation time and sick leave. Paid parental leave. Casual dress year-round. About Homesteaders Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other. Location and Eligibility We are currently hiring in AL, FL, GA, IA, IN, KS, LA, MI, MS, MT, NC, NE, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr Homesteaders Life Company