Chief Operating Officer

Chief Operating Officer

The Chief Operating Officer (COO) is a key member of the Executive Leadership Team responsible for translating the company's strategic vision into operational execution. The COO provides enterprise-wide leadership for Operations, Supply Chain, and Information Technology while building the systems, processes, and organizational capabilities required to support profitable growth.

This executive is responsible for designing and continuously improving the company's operating model by establishing scalable processes, leveraging technology, implementing performance management systems, and driving operational excellence across all business functions. The COO develops organizational infrastructure that enables growth, improves customer experience, increases operational efficiency, and maximizes profitability.

The COO partners closely with the CEO and executive leadership team to execute strategic initiatives, support geographic expansion, integrate new capabilities, and ensure operational readiness for future growth. This role champions continuous improvement, accountability, innovation, and data-driven decision making throughout the organization.

Primary Responsibilities

Responsibility #1 - Talent Management (20%):

• Build, mentor, and develop high-performing leadership teams to ensure clear expectations, consistent execution, and accountability across assigned functions.
• Establish and monitor performance expectations, KPIs, staffing plans, and capacity models to align team resources with business needs.
• Provide feedback, identify development opportunities, and foster a culture of safety, service, accountability, productivity, accuracy, and continuous improvement
• Establish succession planning, workforce development strategies, and leadership development initiatives.
• Promote employee engagement while reinforcing Arbill's Core Values.

Responsibility #2 - Operational Leadership & Business Strategy/Execution (20%):

• Serve as a strategic member of the Executive Leadership Team, helping establish and execute company objectives.
• Translate strategic initiatives into executable operational plans with measurable outcomes.
• Develop and maintain the operating model required to support sustainable growth.
• Establish organizational priorities and ensure alignment across Operations, Supply Chain, and Information Technology.
• Drive accountability for company performance through operational metrics, financial discipline, and execution.
• Develop operational strategies that improve productivity, customer service, quality, profitability, and scalability.
• Establish operational KPIs, dashboards, and reporting systems that drive accountability and informed decision-making.
• Remove operational bottlenecks and improve cross-functional collaboration.

Responsibility #3 - Organizational Growth & Scalability (20%):

• Build scalable systems, organizational structures, and business processes that support company growth.
• Lead operational readiness for geographic expansion, acquisitions, new business initiatives, and product introductions.
• Evaluate emerging technologies and operational innovations that improve competitive advantage.
• Ensure organizational infrastructure evolves to support increasing customer demand.

Responsibility #4 - Continuous Improvement and Process Optimization (20%):

• Lead continuous improvement initiatives across operational functions by identifying gaps, optimizing processes and systems, and implementing standard work practices.
• Delegate tasks and define clear ownership, then measure results through KPIs and performance tracking. Monitor outcomes and refine processes to improve efficiency, accuracy, service levels, safety, and scalability.
• Champion a culture of continuous improvement across the organization.
• Analyze workflows, identify process gaps, redesign business processes, and implement sustainable operational improvements.
• Standardize operating procedures and establish clear ownership and accountability.

Responsibility #5 - Technology, Supply Chain & Enterprise Systems (20%)

• Provide executive oversight of Information Technology, Supply Chain, and Operations leadership.
• Ensure technology investments align with business strategy and operational objectives.
• Support ERP optimization, cybersecurity, digital transformation initiatives, AI adoption, enterprise architecture, and business continuity planning.
• Oversee supply chain strategy, inventory optimization, supplier performance, procurement, logistics, forecasting, and cost management.

Management Responsibility:

• Direct reports include Director of IT, VP of Supply Chain, and VP of Operations

Requirements

Experience/Education & Knowledge, Skills & Abilities (aka Competencies), Traits:

Experience:

• 15+ years of progressive leadership experience in operations, supply chain, manufacturing, distribution, industrial products, or related industries.
• Minimum of 8 years leading multiple business functions at the executive or senior leadership level.
• Demonstrated success leading organizational growth, operational transformation, and enterprise-wide process improvement.
• Experience implementing ERP systems, digital transformation initiatives, and operational technologies.
• Distribution, industrial supply, safety products, PPE, manufacturing, or B2B experience.
• Multi-site operational leadership.

Education: Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or related field required. MBA or Master's degree preferred.

Knowledge, Skills, Abilities, and Competencies:

• Analytical Thinking: Ability to analyze complex operational issues, interpret data, solve problems, and apply strong organizational skills and attention to detail.
• Team Leadership: Ability to build, lead, coach, motivate, and develop teams while promoting accountability, clear communication, active listening, and cultural awareness.
• Relationship Management: Ability to build and maintain effective relationships with internal and external stakeholders through strong interpersonal skills, collaboration, and emotional intelligence.
• Strategic Thinker and Execution Oriented: Ability to support long-term planning, establish goals, anticipate operational risks and opportunities, and align execution with business priorities.

Physical Demands:

• Frequently - Sitting, using a computer, reviewing reports, participating in meetings, and performing administrative work
• Frequently - Standing, walking, and moving throughout office, warehouse, distribution, safety store, and vending areas
• Occasionally - Bending, reaching, climbing stairs, observing operations, and accessing equipment or inventory areas
• Occasionally - Lifting, carrying, pushing, or pulling materials or equipment up to 25 pounds as needed

Working Conditions and Hazards (Condition and % of Time Exposed):

• Professional office environment, including computer-based work, meetings, and administrative activities - 60%
• Warehouse, distribution, safety store, vending, and operational areas with exposure to moving equipment, inventory, and active workflows - 30%
• Occasional exposure to noise, temperature variation, loading areas, delivery activity, and standard warehouse safety hazards - 10%
• Use of appropriate personal protective equipment and adherence to company safety procedures when entering operational areas - As required

Travel Requirements:

Travel may be required periodically to support company operations, visit customer or vendor locations, attend meetings or training, and provide oversight of off-site business needs. Travel is expected to be primarily local or regional and may include occasional same-day or overnight travel, estimated at up to 10% of work time. A valid driver's license and reliable transportation may be required based on business needs.

Arbill Core Values

• Relentless Can-Do Attitude
• Commitment to cultivating meaningful relationships
• Drive to continuously innovate

We firmly believe there's no ceiling to what we can accomplish. What we collectively dream up we can achieve. We're bold thinkers, courageous, wildly ambitious, and we approach every situation with optimism and creativity. We have a whatever it takes mentality, and the perseverance to carry it out. This limitless mindset is the cornerstone for all that we do, and we are steadfast when it comes to achieving whatever we set our minds to.

We take pride in the relationships we've built over the decades - in business, with employees and interpersonally. We listen, really take the time to understand their needs, wants and opinions - and we're wholeheartedly committed to treating everyone with the utmost care and respect that they deserve. We know that mutual respect builds strong meaningful partnerships - so putting our dedicated efforts into building, nurturing and growing these precious and authentic relationships around respect is the key to everyone's success.

We're unapologetically committed to the endless pursuit of knowledge, growth and innovation not only in business