Claims Supervisor

Supervise, train, and monitor assigned claims adjusters and other claims personnel Assist Claims Leadership in overseeing and handling claims Manage overall operations of a designated area Interview, hire, train, and direct personnel Prepare and conduct performance assessments, coordinate discipline, and oversee employee development Review claims and adjusters’ files for coverage and adequate reserves in accordance with company policy Answer claims questions, provide additional services, and take action as necessary Review claim correspondence and counsel on further action Resolve coverage and unusual questions within designated authority and conduct related research Maintain and apply working knowledge of adjusters’ files and statutory laws Recommend and participate in developing and evaluating claims procedures with the Claims Manager Handle claim complaints and inquiries Assist the Claims Manager and act on the manager’s behalf as necessary Direct processing of legal papers served upon ERIE involving claims action and direct outside legal counsel activities Assist with trial preparation and attend pre-trial functions and trials as necessary Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes Serve on the Catastrophe Team and travel on short notice as needed Requirements High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor’s degree and two years of claims related experience required Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require Valid driver’s license required Experience using estimating software preferred Experience in a leadership role preferred Completion of Associate in Claims (AIC) designation preferred Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks Use of Personal Protective Equipment (PPE) is required Regular and predictable attendance is required Regular and predictable onsite presence may be an essential job function Driving; Occasional ( Manual keying/data entry/inputting information/computer use; Often (20-50%) Core Competencies Demonstrates expertise in claims management, including supervising and training claims adjusters, conducting performance assessments, and ensuring compliance with statutory laws. Proficient in developing claims procedures and handling complex claims inquiries while maintaining a strong focus on operational outcomes. Highest-signal resume keywords Claims Management Leadership Experience Associate In Claims (AIC) Designation Estimating Software Statutory Law Knowledge ATS Optimization Keywords Hard Skills Claims Adjusting Performance Assessment Employee Development Claims Procedure Development Legal Document Processing Negotiation Data Entry Claims Review Coverage Analysis Research Soft Skills Supervision Training Communication Problem-Solving Team Collaboration Certifications & Qualifications High School Diploma Associate Degree Bachelor's Degree Valid Driver's License Claims License Industry Keywords Claims Adjuster Catastrophe Team Claims Leadership Claims Procedures Legal Counsel Tools & Technologies Estimating Software Personal Protective Equipment (PPE) #J-18808-Ljbffr Jobtailor