IT Support Specialist (On-site)

Job Description

Job Description

IT Support Specialist (On-site)

Location: This is a full-time, on-site position in our Minnetonka, MN office, Monday - Friday 8:00 a.m. – 5:00 p.m.

Our growing firm is seeking passionate problem-solvers who are driven to make a real impact. We're hiring an IT Support Specialist! The IT Support Specialist provides technical assistance and support related to VAA's environment by responding to end-user questions, monitoring day-to-day operations, isolating problems, and identifying and implementing solutions.

Your role:

• Provide first-level technical assistance to staff related to software programs and hardware, such as laptops, desktops, printers, scanners, and mobile devices.
• Document, track and respond to all support requests through the IT ticketing system, escalating complex issues to systems, network, or vendor resources as appropriate.
• Image, configure, deploy, and retire computers and devices, and install and upgrade hardware and software.
• Support employee onboarding and offboarding, including account setup, equipment provisioning, new user orientation, and timely removal of access.
• Manage user accounts, groups and permissions in Active Directory, Microsoft Entra ID, and other systems.
• Support device enrollment, compliance, and application deployment through Microsoft Intune.
• Apply operating system and software updates and security patches and support multi-factor authentication (MFA) and access-control practices.
• Support SharePoint Online sites and permissions.
• Monitor endpoints, alerts, and backups.
• Troubleshoot basic network and connectivity issues, including Wi-Fi, VPN, and wired connections.
• Support conference room and Microsoft Teams meeting technology.
• Train end-users, as needed, on hardware functionality and software programs.
• Create and maintain knowledge base articles and documentation for common issues and procedures.
• Help document and maintain an inventory of IT assets and software licenses.
• Participate in IT projects.

Your resume must include:

• Minimum of three years of professional IT experience, including at least two years providing end-user support in a Microsoft 365 and Windows environment

Starting Salary Range: $25.00 - $40.00. A variety of factors are considered when determining an offer including, but not limited to, market data, geographic location, experience, and specialized skills.

Benefits: Health, dental, vision, life insurance, profit-sharing, 401(k), paid leave, and more!

Get to Know VAA

VAA is an Engineering, Planning and Design firm specializing in commercial projects, bulk commodity-handling facilities, and structures for value-added processing, manufacturing and distribution. VAA is one of the industry's leading firms, combining nearly a half-century of excellence with a vibrant, future-focused energy. We serve a diverse portfolio of clients, ranging from multinational corporations to local municipalities to individual farms and businesses.

Hear first-hand what it's like to work here, the range of opportunities you can find and the wealth of resources that will support you - both professionally and personally: -video

Why VAA?

• It's not all calcs and CAD around here. Join your peers for a chili cookoff or homebrew tasting... get an opportunity to dunk the CEO during our annual Community Caring Campaign. Take advantage of charitable PTO to volunteer for organizations you're passionate about. At VAA, we're committed to building community from within and making a difference in the communities where we live and work.
• Support for life/work balance: flexible schedule options, onsite gym, Employee Assistance Program, and fun opportunities for friendly competition
• Ongoing professional development, including mentoring, online learning and tuition reimbursement.
• An award-winning workplace, recognized by USA Today as a national 2024, 2025 and 2026 Top Workplace USA and by the Star Tribune as one of Minnesota's Top 200 Workplaces (2022/2023/2024/2025/2026).

Let's get growing.®

Your career. Your talents. Your network.

Apply today!

#VAA #IT #ITSupport #ITSupportSpecialist

VAA is an Equal Employment Opportunity/Vets/Disability employer