Sales/Front Desk and Personal Trainer

Job Description

Job Description

Fitness 19 Santa Barbara is looking for Sales/Front Desk and Personal Trainer.

• Experience with customer service preferred.
• Experience with health and fitness preferred.
• Must be able to communicate effectively with members and other club personnel.
• Demonstrating exercises and routines to clients
• Assisting clients in exercises to minimize injury and promote fitness
• Modify exercises according to clients’ fitness levels
• Monitoring client progress
• Providing information or resources on general fitness and health issues
• Providing emergency first aid if necessary

Personal Trainer Duties and Responsibilities

• Lead clients through exercise routines
• Evaluate client fitness level and skillset to plan reachable goals
• Monitor client through strength training and weightlifting
• Counsel and educate clients on diet, nutrition, and exercise
• Create a wqorkout plan tailored to client needs
• Chart and track client progress
• Motivate and encourage client through positive words while training
• Ensure equipment use and physical exercises are performed safely
• Adjust client personalized plans as goals are reached
• Lead group classes on proper exercise routines
• Educate clients on weight lifting and training equipment
• Demonstrate and encourage correct warm-up and stretching techniques to avoid injury
• Perform CPR, first aid, or other emergency procedures if needed
• Educate a wide range of clients of all ages based on their fitness capabilities
• Follow all health and safety regulations when working with equipment

In any place of work as a personal fitness trainer, it’s important to remember that in addition to helping clients get into shape, you’ll also be responsible for their safety during your workouts together, and for fostering positivity.

Knowledge, Skills & Abilities:

• Experience with customer service preferred.
• Experience with health and fitness preferred.
• Must be able to communicate effectively with members and other club personnel.

What education or certification will I need to be an athletic/personal trainer?

You can become a personal athletic trainer with a certificate, a two-year associate’s degree or four-year bachelor’s degree in health and fitness. Both a certification and an associate’s degree provide you with sufficient training to have a career as a fitness trainer; the advantage to having a bachelor’s degree is that it can raise your chances of advancing to management positions.

The degree you choose to earn will depend on your goals and interests for your long-term career path. Once you’ve earned your degree, you can obtain personal training certifications from a number of organizations, including:

• American Council on Exercise (ACE)
• American Fitness Training of Athletics (AFTA)
• National Strength and Conditioning Association (NSCA)
• National Academy of Sports Medicine (NASM)

Certifications/Education Level:

• High School Diploma or GED preferred, but not required.

Personal Trainer Requirements and Qualifications:

• High school degree or equivalent
• First aid and CPR training and certification
• Professional certification preferred
• Excellent written and verbal communication skills
• Able to work early mornings, nights, weekends, and holidays
• Positive attitude, encouraging, and patient with clients when instructing
• Able to build trusting relationships with clients
• Able to work with clients who may need specialized attention due to previous injuries or health problems

Physical Qualifications:

• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members and the public.
• Travel: must be able to travel by car.
• Ability to access and operate club computer systems including prepare documents, enter data into computer system, read reports from a computer data base or email system.
• Ability to lift heavy weights of at least 45 pounds and other heavy objects for the purposes of club maintenance.

Work Environment:

Ability to work a varied schedule to support the needs of the club, including frequent extended workdays, and weekends and holidays may be required.

The Sales and Front Desk Associate (SFDA) is responsible for greeting and checking in members and guests as they enter the club.  The SFDA will answer phones and sell retail products at the front desk.  The SFDA will tour prospective members through the club and make sales presentations for both membership and personal training agreements.  The SFDA will assist the Club Manager (CM) with updating member information, collecting member debt, and maintaining a professional and welcoming environment at the club.  The SFDA will frequently need to assist the CM with organizing, cleaning, and stocking the club.  

Job duties and responsibilities include, but are not limited to:

• Upholding company standards; maintaining a clean and organized work environment;  
• Having a customer first attitude.  Greeting every member with a welcoming smile and being willing help at all      times.  Nothing less than total professionalism and courteous behavior will be tolerated;
• Understand ad be prepared to share all club promotions;
• Handling telephone inquiries from potential new customers.  Telephone inquiries should lead to appointments and the collection of prospect information like full name, phone number, etc.
• Cleaning the club equipment, floors, restrooms, desks, etc.  Re-racking weights.  Stocking club restrooms and stocking club retail displays;
• Assist in the achievement of club goals. 

The SFDA does oversee any employees.  The SFDA reports directly to the CM.

The SFDA should have the following qualifications:

Knowledge, Skills & Abilities:

• Experience with customer service preferred.
• Experience with health and fitness preferred.
• Must be able to communicate effectively with members and other club personnel.

Certifications/Education Level:

High School Diploma or GED preferred, but not required.

Physical Qualifications:

• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members and the public.
• Travel: must be able to travel by car.
• Ability to access and operate club computer systems including prepare documents, enter data into computer system, read reports from a computer data base or email system.
• Ability to lift heavy weights of at least 45 pounds and other heavy objects for the purposes of club maintenance.

Work Environment:

Ability to work a varied schedule to support the needs of the club, including frequent extended workdays, and weekends and holidays may be required.