Client Experience Specialist

*Position:* Client Experience Specialist

*Salary Range: *$1,100 - $1,300

*Schedule:* 9 am to 5:30 pm EST

*About Us*

Memory Ventures is a pioneering company driving exceptional customer experiences through its diverse portfolio of brands. With a strong emphasis on quality and customer satisfaction, each brand within our portfolio is committed to exceeding client expectations and setting new industry standards.

*Role Overview*

We are seeking a *Client Experience Specialist* who is passionate about delivering exceptional service and naturally identifying sales opportunities during support conversations. You will be the voice of our company, focused on understanding customer needs, finding the right solutions, and creating a positive customer experience.

*Key Responsibilities*

* Provide outstanding, empathetic customer support via email, chat, and phone.
* Identify customer needs and recommend appropriate products or services.
* Resolve customer issues with a proactive, problem-solving approach.
* Track customer interactions accurately in CRM systems.
* Meet or exceed customer satisfaction and sales-related goals.
* Collaborate with internal teams to escalate and solve customer issues.
* Maintain clear, professional communication with customers and colleagues.

*Required Skills and Experience*

* 1–2 years experience in a customer service role.
* 1 year sales experience (retail, upselling, inbound sales, call center preferred).
* Excellent verbal and written communication skills.
* Strong problem-solving skills with the judgment to evaluate each situation and determine the right solution.
* Adaptability: Able to shift between service and sales conversations smoothly.
* Takes initiative and thrives in independent work environments
* Comfortable working with KPIs and sales targets.
* Experience using CRM or helpdesk platforms for tracking tickets, chats, and calls.

*How You Work*

* You communicate with empathy, patience, and professionalism.
* You stay composed and solution-focused when situations become challenging.
* You are organized, detail-oriented, and able to manage multiple priorities.
* You take initiative and look for ways to improve the customer experience.
* You work well with others and contribute positively to the team.
* You are open to feedback and willing to adjust your approach when needed.

*Sales-Oriented Approach*

* Ability to position product offers naturally based on customer needs.
* Understands relationship-based selling vs. hard selling.
* Familiar with tracking/reporting basic sales activities.

*Work Setup Requirements*

* Reliable remote work setup (internet connection, backup plans for emergencies).
* Comfortable working remotely with cross-functional teams.

*Why Join Us?*

* Be part of a global team dedicated to innovation and excellence.
* Engage with diverse brands, industries, and creative projects.
* Contribute to a collaborative and supportive work culture.

Job Type: Full-time

Pay: Up to $1,300.00 per month

Work Location: Remote