Front of House Supervisor

Job Title

Team Leader

Job Description

Team Leadership & Supervision

• Supervise, support, and motivate front-of-house staff including cashiers, servers, and bartenders
• Assigns stations, and duties to ensure efficient service flow
• Monitors staff performance and provide coaching, feedback, and training
• Trains and schedules team members
• Handle employee concerns and escalate issues when necessary
• Perform duties of cashier, server, and bartender as needed

Guest Experience

• Ensure all guests receive friendly, prompt, and attentive service
• Resolve customer complaints quickly and professionally
• Maintain a welcoming, family-oriented environment
• Ensures staffing meets guest flow requirements

Operations Management

• Oversees opening and closing procedures
• Ensure cleanliness and organization of dining areas, bar, pool area and service stations
• Monitor wait times and table turnover to maximize efficiency
• Coordinate with kitchen staff to ensure timely and accurate order delivery

Cash Handling & Compliance

• Supervise cashiers and oversee cash handling procedures
• Ensure accuracy in transactions, register balancing, and end-of-shift reports
• Enforce responsible alcohol service standards for bartenders
• Ensure compliance with health, safety, and sanitation regulations

Inventory & Supplies

• Monitor front-of-house supplies including the bar (menus, utensils, beverages, etc.)
• Performs inventory, inventory control and ordering for front-of-house

Qualifications

• Previous experience in a restaurant or hospitality leadership role preferred
• Strong leadership and communication skills
• Ability to multitask in a fast-paced environment
• Strong POS system and computer skills
• Able to work a flexible schedule
• Excellent customer service and problem-solving abilities
• Strong business math and cash handling skills
• Availability to work evenings, weekends, and holidays

What We Offer

• Competitive pay
• Complete benefits program including medical, dental and vision insurance
• 401(k) plan with company match
• Excellent PTO plan and 9 paid holidays
• Opportunities for growth and advancement
• Supportive, team-oriented work environment

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.