Centralized Scheduling Representative

Job Title

Scheduling Personnel

Job Description

Scheduling personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.

Requirements

• High school diploma or equivalent or minimum of 1 year of related work experience.

• Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).

• Ability to communicate clearly and professionally by phone, in writing, and in person.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.

• Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.

Preferred Requirements

• Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.

• Experience with electronic health records (EHR) and/or scheduling platforms.

• Knowledge of medical terminology and common diagnostic/procedural visit types.

• Experience with insurance verification, referrals, and prior authorization workflows.

• Bilingual skills (as applicable to patient population).

Freeman Perks and Programs

• For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

• Health, vision, dental insurance

• Retirement with employer match

• Wellness program with discounts to Health Insurance or Cash Bonus with Participation

• Milestone payments with longevity of employment

• Paid time off (PTO) or Flex time off (FTO)

• Extended Sick pay

• Learning Center designated only for Freeman Family members

• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.