Technical Support Specialist (Los Angeles)

Radlink is seeking an experienced Technical Support Specialist to provide end‑user Customer Satisfaction, hands‑on field support, telephone assistance, troubleshooting and addressing customer questions and concerns. Primary Responsibilities Provide one‑on‑one technical support for customers by actively listening and understanding issues and providing timely and appropriate solutions. Provide technical support for end users by answering questions, demonstrating features, troubleshooting and resolving issues via phone or email communication. Perform installation of equipment and training for end users. Perform required upgrades of software remotely. Document all customer calls using SalesForce. Maintain client confidence by keeping protected health information confidential. Qualified Candidates Should Possess The Following Qualifications Hands‑on support and service experience in health‑care or medical device industry in support of end users. Excellent troubleshooting and telephone skills. Knowledgeable in computer and network administration. Technical competence in using and troubleshooting medical devices or computers. Ability to troubleshoot, diagnose and repair computer hardware and software issues, bugs or problems. Familiarity with medical imaging, DICOM and PACS. Ability to deliver world‑class customer service by maintaining a positive attitude and outstanding professionalism. Excellent oral and written communication skills. Willing to travel. Limited X‑ray Tech or experience with imaging equipment or anatomy a plus. Education Bachelor’s Degree (B.A.) from four‑year college or university. Completion of Radiologic Technician Program or Medical Imaging Program a plus. Experience 1–3 years technical support experience. Proficient with Microsoft Word, Excel and SalesForce.com. #J-18808-Ljbffr Radlink