Fraud Ops Analyst - Hybrid

Fraud Ops Analyst - Hybrid Location: Kuala Lumpur, Malaysia Job Type: Hybrid Job Req Id: 25897809 Job Overview The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications Relevant experience in a related role (1-2 years) Knowledge and previous experience in the Investigation and Fraud claims process Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Fresh Graduates are encouraged to apply Mandarin language skills (added advantage) Education Bachelor’s degree/University degree or equivalent experience Equal Opportunity Employer Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review accessibility at Citi. View Citi’s EEO Policy Statement and Know Your Rights poster. #J-18808-Ljbffr Citi