Family Support Specialist

Overview:

Immediate interview available!

After applying, watch for a text and email invite to complete a short AI-powered interview through our partner, Take2 — it's fast, flexible, and helps move you through the process sooner.

Immediate interview available! After applying, watch for a text and email invite to complete a short AI-powered interview through our partner, Take2 — it's fast, flexible, and helps move you through the process sooner.

 

 

Some careers are just jobs. This one is different. At Pinnacle Family Services , the work you do every day has a real and lasting impact on children and families who need it most.

 

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

 

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

 

Pinnacle Family Services is part of Health Connect America , a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

 

Come make a difference and grow with us.

 

 

Health Connect America Family of Brands

 

Responsibilities:

If you're someone who believes that real change happens in real life — not just in an office — this role was built for you. As a Family Centered Treatment (FCT) Specialist at Pinnacle Family Services, you'll deliver meaningful, evidence-based services where it matters most: in the homes and communities of the children and families you serve.

 

What You'll Do

As an FCT Specialist, you'll work with a caseload of children, adolescents, and families, guiding them through a structured, research-backed treatment model designed to create lasting change. Your work will be hands-on, relationship-driven, and grounded in best practices. Day to day, you can expect to:

• Deliver Family Centered Treatment services primarily in home and community settings, meeting families where they are — literally and figuratively
• Guide children and families through the four phases of the FCT model, helping them set goals, build skills, and move toward sustainable well-being
• Serve as a central point of coordination for each family's Treatment Team, collaborating with medical, behavioral health, school, and community partners to ensure seamless, whole-person care
• Develop, implement, and continuously refine individualized Service Plans in partnership with the families you serve
• Connect families to community resources, referrals, and aftercare supports that extend the impact of treatment beyond your time together
• Maintain timely, accurate documentation in the Electronic Health Record, keeping records that reflect the quality of care you provide
• Participate in Quality Assurance activities that help make our programs stronger for every family we serve

What to Expect

This is community-based work, which means a flexible schedule that accommodates families' lives. Like most roles serving children and families in the community, this position includes 24/7 on-call availability for crisis support — because sometimes families need a steady, trusted voice outside of regular hours. In practice, crises don't define the day-to-day experience but knowing you're there when it counts is a meaningful part of the impact you make in this role.

 

Your Path to FCT Certification

FCT Certification is required for this role and must be completed within one year of hire. Pinnacle supports you every step of the way — through structured checkoffs, e-learning trainings, and a team that's invested in your professional growth. Becoming FCT-certified isn't just a requirement; it's a credential that sets you apart in the field.

 

What is Family Centered Treatment? Learn More!

Qualifications:

We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications:

• Bachelor's Degree required — in Human Services with a minimum of two years of experience working with youth or families, or in a non-Human Services field with a minimum of four years of experience working with youth or families
• Current FCT Certification is a plus, though not required — we'll help you get there
• Must meet qualifications as a Qualified Professional (QP) with experience serving children and adolescents with a primary mental health diagnosis
• Must have a valid driver’s license and access to a fully insured, private form of transportation

Be Well with Us

We know that people who take care of others need to be taken care of too. That's why Health Connect America offers a comprehensive benefits package designed to support your whole self — professionally and personally:

• Retention Bonus — earn up to $2,000 annually through our 2026 Retention Bonus Program 
• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually — because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Ready to Make a Difference?

Join a team where your contributions truly matter. Apply now to be part of our community at Pinnacle Family Services, part of Health Connect America.

 

Employment is contingent upon the successful completion of a comprehensive background investigation.

 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information, please review our .