Legacy Systems Specialist I

Description of Job

Job Summary:
Salesforce.com has been a driver for cloud computing for fourteen years, and a trusted partner for federal, state and local government agencies for more than ten years due to its commitment to security and privacy. Salesforce has approval from the Federal Risk and Management Authorization Program (FedRAMP) for its Salesforce Government Cloud. There is no hardware or software to buy, manage or maintain, and as a platform it provides instant scalability, rapid deployment, built-in mobile and analytic capabilities, and an agile technology platform capable of keeping up with rapidly changing citizen expectations. Such technology has enabled the State of Colorado to remain a leader in IT services, and support Governor John Hickenlooper's vision of "promoting collaboration, innovation and efficiency to serve the greatest good for the people and state of Colorado."


The Senior Developer will be responsible for the technical design, development and delivery of various service applications and innovative technology solutions. This position works closely with team members to ensure alignment across each service application, system and service, including implementation of coding standards, version control, security standards, and application optimization. This position is also responsible for ensuring each solution is managed following the System Development Life Cycle.


The Senior Developer has responsibilities across the full Software Development Lifecycle (SDLC) from business requirements to support but is primarily focused on development activities. These include working with business analysts and customers to understand requirements; working with team members to apply secure programming techniques using standards and best practices; commenting code for peers and testers; performing unit testing, configuration management, source code control, deployment and release management; and providing support services as needed. Operational support services vary in scope from minor bug fixes (tickets) to major enhancements (change orders). As applications reach the sunset stage, the Senior Developer is also expected to participate in planning efforts around replacement and modernization. The Senior Developer operates at the Line of Business level.



Essential Duties and Responsibilities:


Request Management

• Handle simultaneous requests of varying complexity from within OIT.
• Manage staff assignments across a matrix supervisory environment.
• Adhere to Change Management policies and protocols established by OIT, particularly related to implementing production system changes.

Technical Evaluation

• Use development and testing tools for application management; prepare reports; streamline business processes; explain and document project plans and processes.
• Request infrastructure resources required to support development or testing platforms for applications. Resources will include servers, storage, networking, etc.

Project Coordination

• Coordinate project reporting and tracking through standardized tools.
• Provide assistance to the project managers, development managers, and technical teams.

Application Development and Support

• Consult with Solution Architects, Solution Engineers, and others as appropriate to design applications in line with OIT strategies (e.g., Cloud First, Mobile First, Secure Colorado, etc.).
• Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
• Develop applications in line with business requirements using Agile or Waterfall methodologies as needed.
• Perform coding (in-house applications) or configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
• Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
• Organize, build, and validate all segments of the code related to a specific build (release) for final User Acceptance Testing.
• Ensure development activities within the position's scope of responsibility are consistent with established service portfolio policies, procedures, standards and guidelines.
• Determine the best approach in the development of an application's code to meet the customer's current requirements and anticipate future enhancement needs.
• Identify and recommend changes to development policies, processes, templates and standard operating procedures to improve the overall quality of work being delivered.
• Collaborate across a matrix management environment with other developers and other OIT department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
• Find unique ways to resolve issues in the development process to meet the requirements of the customers and lead to the most efficient implementation possible.
• Work collaboratively with Systems Administer, assisting with and working on assigned/delegated Salesforce related tasks which may include the following:
  • o Handling of all Heat Tickets submitted by Salesforce users within the system.
  • o Assist with troubleshooting of any Salesforce and or Five9 issues.
  • o Provide guidance and recommendations for systematic improvements.
  • o Build out of enhancements to the FIVE9 IVR connectivity to Salesforce, allowing for improved Member Experience.
  • o Will be responsible in developing new or upgraded Salesforce configurations as needed based on task or Project.
  • o Begin the buildout/changeover from current Salesforce environment (Vlocity) to Lightning.
  • o Provide new solutions with our integrations with other state systems i.e. CMBS.
  • o Salesforce and Outlook 365 email integration.
  • o Add auto disconnect feature for Live Chat. Message shows if hold time is longer than X amount of time.

Tracking and Reporting of Work Assigned

• Working with the supervisor, develop estimates of the work effort necessary to deliver application solutions based on the project specifications provided. Record time spent on work activities into the approved project tracking system. Provide appropriate progress reports to the supervisor or project manager as requested.
• Determine reasonable and accurate estimates for the completion of assigned work activities.

Additional Duties As Assigned

• Perform all other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Work Experience

• 6 + years of experience as a software developer in progressively more complex assignments with experience managing requirements for software application development, service delivery, and customer satisfaction, or relevant experience in an IT applications/solutions delivery role.

Education/Training

• Undergraduate degree from an accredited college or university in information technology, computer science, or related field. (Relevant experience may be substituted for education at the hiring manager's discretion.)

Functional/Technical Knowledge & Skills

• Documented proficiency working on development platforms using multiple programming languages. (Provided via copies of performance evaluations, letters of reference, etc.)
• Experience in support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code
• Work with Business Analysts to gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with Product development team to plan new features
• Secure and sustainable coding practices
• Adoption of agile and DevOps practices
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends
• Demonstrable portfolio of released applications on the Apple App Store or the Google Play market
• In-depth knowledge of at least one programming language like Swift, Java, or C#
• Experience with third-party libraries, APIs, and ESB/EDI technologies (Mulesoft, etc)
• Experience with many front end development technologies and frameworks (HTML, Javascript, Sails, etc)
• Familiarity with OOP and Responsive Web design principles
• Familiarity with Agile and CI/CD principles and tools (Jenkins, Chef, etc)
• Familiarity with microservices design principles
• Understanding of Customer Identity and Access Management (CIAM) principles; previous experience is a plus
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment

Licenses/Certifications Required & Preferred

• 5+ years experience as a Salesforce Developer (preferred)
• Current certification for Salesforce Certified Platform App Builder (preferred), Salesforce Certified Developer I (preferred)

Salesforce Competencies

• Design and manage the correct data model based on business requirements.
• Configure application security.
• Define business logic and process automation declaratively.
• Design user interfaces.
• Customize applications for mobile use and Lightning.
• Deploy applications.
• Create and modify objects using the declarative interface.
• Write business logic customizations using Apex triggers and classes (customizations will use SOQL and DML).
• Design programmatic solutions that take advantage of declarative customizations.
• Understand the fundamental aspects of designing programs on a multi-tenant platform.
• Write Visualforce markup and code to customize the user interface.
• Integrate with Force.com web services, build custom web services, and integrate with Streaming and Bulk APIs

Role Based Competencies
Analytical Thinking

• Use requirements provided by Business Analysts to interpret business needs and recommend and develop technical solutions accordingly.
• Apply deductive reasoning to technical issues to determine root cause and recommend and perform a methodical process to fix them.

Creativity

• Recommend innovative ideas for greater efficiency in business or development processes or deliverables wherever possible.
• Be self-motivated, confident, energetic and creative.

Attention to Detail

• Effective time management and organizational skills.
• Complete all work with firm adherence to policies, procedures and established best practices and in accordance with industry standards wherever possible.
• Subject all efforts to careful scrutiny to ensure the integrity of own work as well as project deliverables.
• Ability to operate under pressure and meet tight deadlines.

Adaptability

• Become knowledgeable about new initiatives and tools being adopted by OIT.
• Respond positively to changes in department processes, initiatives, and tools to help ensure a smooth transition from current state to future state.
• Assist other team members in adapting to these changes when needed.

Teamwork

• Understand role on the project team, complete assigned deliverables on schedule, and support team members with time or expertise where needed.
• Good Team player and should meet or exceed team goals.

Background Verification
Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
• County Criminal Records (past 7 Year Address History)
• Federal Criminal Records Verification (past 7 years)
• SSN Name Search
• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)
To order, click on the link to the right:

Order Standard Background Verification
Type Qualification Description Competency Experience Required Skills Salesforce Developer Apex triggers and classes Advanced 5-6 yrs No