Apple Bar IT Support Manager

We have a great opportunity for an experienced Apple IT Support Specialist in New York City . If you have strong Mac/Apple support experience and enjoy providing high-touch support to executives and senior leaders, let’s connect!

About the Role:

You’ll provide white-glove, in-person IT support at the company’s NYC headquarters, supporting employees, executive leadership, and senior leaders in a highly secure and regulated environment.

This is a hands-on role ideal for someone who is comfortable working in a fast-paced, “Genius Bar” style support environment , handling walk-up requests, troubleshooting issues, and assisting a globally distributed IT Helpdesk team.

Key Responsibilities

• Provide real-time Tier I and Tier II technical support for executives, senior leaders, and NYC-based employees.
• Deliver white-glove support for Apple/Mac devices, Windows, mobile devices, Wi-Fi, printers, software, and hardware .
• Triage and prioritize walk-up requests, urgent technical issues, incoming tickets, and direct support calls.
• Support enterprise platforms including Okta, Slack, Google Workspace, ServiceNow/Freshservice, Kandji, and Workspace ONE .
• Assist the remote IT Helpdesk team with ticket management and troubleshooting for a globally distributed workforce.
• Document troubleshooting procedures, processes, and knowledge base articles for technical and non-technical users.
• Operate with a high level of professionalism, discretion, and attention to detail in a secure, regulated environment .
• Identify opportunities to improve IT processes and the overall employee technology experience.

What We’re Looking For

• 4+ years of IT support experience
• Strong Apple/Mac hardware and software support experience
• Experience providing executive-level / white-glove IT support
• Strong Tier I and Tier II troubleshooting skills
• Experience with ServiceNow, Freshservice, or similar ticketing platforms
• Knowledge of Okta, Slack, Google Workspace, Workspace ONE, and/or Kandji
• Comfortable providing both in-person and remote technical support
• Excellent communication, customer service, and presentation skills
• Ability to manage multiple priorities and quickly shift between urgent requests

Preferred

• Workspace and/or Slack certifications
• Experience supporting enterprise SaaS platforms and Apple device management environments
• Strong operational ownership and a continuous-improvement mindset

Role Details

Location: World Trade Center, 285 Fulton St., New York, NY 10007

Schedule: On-site Monday through Friday

Hours: 9:00 AM–5:00 PM or 8:00 AM–4:00 PM

Contract: 3 months

⏱️ Hours: Approximately 40–50 hours per week

Start: ASAP

Key Technologies: Apple, Okta, Slack, ServiceNow, Windows, Workspace ONE, Kandji

Interview Process: Panel-style interview

Interested? Let’s connect!

Compensation:

The anticipated pay range for this opportunity is $80-85 per hour. The range represents a good-faith estimate of the compensation reasonably expected to be offered for this opportunity at the time of posting. Actual compensation will be determined based on experience, qualifications, engagement structure, and applicable work location within the range provided.

Benefits:

Depending on employment classification and eligibility, benefits may include medical, dental, and vision coverage; health savings accounts; life and AD&D insurance; long-term disability coverage; commuter benefits; and retirement plans. Eligibility for specific benefits is subject to the terms and conditions of the applicable benefit plans.

Additional Compensation:

This position is not eligible for additional compensation.