Shift Leader

Job Description

Job Description

 

JOIN THE PLAYA BOWLS TEAM

SHIFT LEADER

JOB DESCRIPTION

Role Purpose

You're a positive, enthusiastic, people-focused individual with a passion for superfoods, healthy living, and (of course) fruit! As a Shift Leader at Playa Bowls, you serve as an extension of the management team, trusted to oversee shop operations in the absence of a manager. You're confident delegating tasks, leading by example, and making decisions that prioritize the needs of the shop and the team.

Key ResponsibilitiesShift Leadership & Operations

• Leads and manages all aspects of opening and closing shifts with consistency and attention to detail.
• Delegates tasks efficiently and responsibly to support smooth operations and team productivity.
• Ensures all tasks are completed efficiently and aligned with company standards and procedures.
• Maintains clear and timely communication with management regarding shift updates or operational issues.

Guest Experience & Quality

• Oversees food quality throughout the shift, ensuring freshness and discarding products when necessary.
• Handles and processes customer refunds accurately and professionally.
• Addresses and resolves guest concerns in a courteous, solution-oriented manner.

Inventory & Cash Handling

• Monitors and records inventory levels throughout the shift, including end-of-day counts.
• Accurately counts and reconciles the register, safe, and daily deposits.

Team & Brand Standards

• Acts as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values.

Measures of Success

• Shift execution: Opening and closing procedures are completed consistently and on standard.
• Cash accuracy: Register, safe, and deposits reconcile accurately each shift.
• Guest resolution: Concerns and refunds are handled professionally and promptly.
• Team productivity: Tasks are delegated effectively, keeping the shop running smoothly.

Experience & QualificationsRequired

• Committed to delivering exceptional customer service, with friendly, attentive service on every guest interaction.
• Ability to lead by example and adhere to company policies, fostering a positive and collaborative work environment.
• Proven ability to remain flexible and adaptable in a fast-paced environment.
• Skilled at prioritizing multiple responsibilities simultaneously.
• Clear and effective communication with team members, managers, and guests, with the ability to delegate tasks concisely.
• Ability to stay composed and think quickly under pressure.
• Must pass the required PB Food Safety certification within 3 months of employment.

Preferred

• Demonstrated empathy, understanding, and active listening skills when addressing concerns or ideas from team members and customers.

Role-Specific Expertise

• Shift opening/closing procedures
• Cash handling and reconciliation
• Guest service recovery
• Inventory monitoring
• Team delegation and coaching in the moment

Position Requirements

• Must be available to work a minimum of 3 shifts per week including at least one weekend day.
• Must be at least 16 years of age.
• Must pass the required PB Food Safety certification within 3 months of employment.
• Must be able to remain in a stationary position for prolonged periods of time.
• Must be able to lift or otherwise move 25–40 pounds occasionally.
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionally loud environments (high-powered blenders, timers, and order notifications).
• Ability to frequently move about inside the shop to access the POS, assemble guest orders, clear tables, restock inventory, etc.

About Playa Bowls

Playa Bowls is New Jersey’s Original Acai Shop, founded in 2014. Our mission is to bring superfruit bowls to the masses using only the freshest, highest-quality ingredients while providing a fantastic in-store brand experience. What began with a pair of blenders, a patio table, and a fridge has flourished into a 400+ unit operator and franchisor of a leading fast-casual restaurant concept. Playa Bowls added 85 locations in 2025 and is on target to add 90+ new locations in 2026. Our continued rapid growth has created an opportunity for a leader who will help us continue to grow our brand.

OUR MISSION

Inspire and support our communities one bowl at a time.

OUR VALUES

Real Deal • Playa Passion • Powerhouse • Big Wave Chaser • Dawn Patrol

Unique Benefits of Working at Playa Bowls

• Real growth potential:  A natural step toward Assistant Manager and beyond, with hands-on leadership experience from day one.
• A cleaner, more refreshing shift:  Playa Bowls shops run on blenders, refrigerators, and freezers instead of fryers and grills.
• A different kind of environment:  Bright, casual shops with a relaxed dress code, more oasis than traditional fast-food kitchen.
• Real, comprehensive benefits:  Medical, Dental, Vision, a 401(k) with company match for employees that work a minimum of 30 hours a week, not something every QSR concept offers its shop leaders. At Playa, it's built in from day one.
• Playa Perks:  Shift and off-the-clock discounts, a competitive hourly wage plus credit card tips, and a fun, high-energy culture where you can work hard, have fun, and be part of a great team.

Equal Opportunity Employer

Playa Bowls is an equal opportunity employer, and all aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.