Customer Success Engineer (Solutions Architect)

Customer Success Engineer - Delivery Transformation

We are seeking a Customer Success Engineer (CSE) to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale.

What You Will Do

• Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation
• Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps
• Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality
• Drive pilot initiatives through production deployment and scaled adoption
• Quantify and communicate value through productivity, quality, and experience metrics

Transformation Focus Areas

• Greening & Workforce Optimization: tiered talent models, onboarding acceleration, career pathways, and knowledge standardization
• Offshoring & Global Delivery: hybrid delivery models, work decomposition, governance, quality gates, and secure operations
• AI & Automation: GenAI assistants, AIOps, RPA, self-healing workflows, and analytics-driven operations

Core Skills & Experience

• Cloud & Infrastructure
• Azure-first architecture (hybrid cloud experience required)
• Infrastructure as Code (Terraform, Ansible) and container platforms (Docker, Kubernetes)
• AI & Intelligent Automation
• Generative AI, AIOps, and automation strategy
• RPA platforms (UiPath, Automation Anywhere, Power Automate)
• Virtual assistants, predictive analytics, self-healing operations
• Data, DevOps & Operations
• Data pipelines, observability, and dashboards (Power BI, Tableau)
• CI/CD pipelines, DevSecOps, API and microservices architectures
• ITIL-based service management and ServiceNow transformation