Customer Success Engineer (Solutions Architect)

Insight Global

Customer Success Engineer - Delivery Transformation

We are seeking a Customer Success Engineer (CSE) to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale.

What You Will Do

Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation
Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps
Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality
Drive pilot initiatives through production deployment and scaled adoption
Quantify and communicate value through productivity, quality, and experience metrics

Transformation Focus Areas

Greening & Workforce Optimization: tiered talent models, onboarding acceleration, career pathways, and knowledge standardization
Offshoring & Global Delivery: hybrid delivery models, work decomposition, governance, quality gates, and secure operations
AI & Automation: GenAI assistants, AIOps, RPA, self-healing workflows, and analytics-driven operations

Core Skills & Experience

Cloud & Infrastructure

Azure-first architecture (hybrid cloud experience required)
Infrastructure as Code (Terraform, Ansible) and container platforms (Docker, Kubernetes)

AI & Intelligent Automation

Generative AI, AIOps, and automation strategy
RPA platforms (UiPath, Automation Anywhere, Power Automate)
Virtual assistants, predictive analytics, self-healing operations

Data, DevOps & Operations

Data pipelines, observability, and dashboards (Power BI, Tableau)
CI/CD pipelines, DevSecOps, API and microservices architectures
ITIL-based service management and ServiceNow transformation

Insight Global

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Vacancy posted 2 days ago

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