Service Dispatcher

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

DUTIES & RESPONSIBILITIES
The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.


DUTIES & RESPONSIBILITIES


Receive Emergency and non-emergency phone calls and record applications information


Enter data in the computer system and maintain logs and records of calls, activities, and other information


Prioritize calls according to urgency and importance


Understanding and providing an appropriate estimated time of arrivals


Effectively determine which driver/operator and truck best fit the service requirements


Monitor the route and location of drivers to coordinate and prioritize their schedule


Communicate with drivers all pertinent information to complete the call


Initiate activities to stay busy and productive during downtime


Ability to stay calm under pressure


Fast, accurate typing with experience in data entry


Billing for auto clubs (AAA/Agero/Gelco and other parties)


Other duties assigned

EDUCATION & TRAINING


High school diploma or GED required; post-secondary education or coursework desired


KNOWLEDGE & EXPERIENCE


Dispatching experience and knowledge is preferred


SKILLS & ABILITIES


Valid driver's license with a clean driving record


Maintain regular, consistent, and professional attendance, punctuality, and personal appearance


Computer experience and competency required


Have a clear and friendly phone voice


Advanced customer service and communication skills


Capable of working in a fast-paced environment including in emergency situations


Ability to multi-task and be a self-motived team player


WORKING CONDITIONS


WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.


HOURS / SHIFTS


The annualized pay ranges vary based on work location. The salary range for this position is $16.00 - $24.00 per hour, depending on experience, skills, and qualifications.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.