Field Technician

Field Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are currently seeking a qualified Field Technician to provide support in Carmel, IN. This role will provide support for client operations, ensuring reliable performance of point of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.

Duties and Responsibilities:

• Provide exceptional customer service while supporting clients and their staff
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach
• Resolve technical issues efficiently and clearly communicate solutions to customers
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs
• Train employees for proper use of supported systems and equipment
• Diagnose and repair product failures; order and replace parts as needed
• Recommend appropriate products, services, or solutions based on customer needs
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client
• Follow established procedures and guidelines while working with minimal to no supervision
• Report to a Team Lead and/or Field Services Manager

Skills and Qualifications:

• Strong customer service and communication skills, with the ability to remain calm under pressure
• Experience troubleshooting and repairing POS or computer hardware systems preferred
• Basic understanding of networking concepts and restaurant technology environments
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.)
• Willingness to work evenings and participate in an on call rotation as needed
• Reliable transportation for travel between customer locations
• Completion of account specific training and network cable termination training

Wage Range: The rate for this position is between $16.50 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.