Night Auditor - InterContinental Mark Hopkins

ROLE PURPOSE

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you'll play a vital role in ensuring our guests receive exceptional overnight service while maintaining the accuracy and integrity of daily financial operations. You'll provide a warm and professional welcome to late-arriving guests, assist with overnight requests, complete end-of-day accounting procedures, and help prepare the hotel for a successful new day. Pay: $37.50/hour

KEY ACCOUNTABILITIES

* Be the welcoming face of the hotel during overnight hours, delivering exceptional guest service with every interaction. * Greet and acknowledge IHG One Rewards members and returning guests, in person or over the phone. * Check guests in and out efficiently while processing room assignments, issuing room keys, and verifying identification. * Handle guest inquiries, requests, concerns, and emergencies professionally, resolving issues independently whenever possible and escalating to management when needed.

• Process cash, credit card, and other payment transactions accurately.
• Complete the nightly audit by balancing daily revenue, reconciling accounts,

preparing financial reports, and ensuring all transactions are posted correctly. * Verify and correct discrepancies between front office, food and beverage, and other hotel departments as part of the end-of-day close. * Prepare reports and documentation for hotel management and the incoming morning team. * Monitor hotel security throughout the night by conducting routine property walks, following safety procedures, and responding appropriately to incidents or emergencies. * Answer incoming phone calls, manage reservations, and identify opportunities to enhance the guest experience through room upgrades or additional services. * Maintain a clean, organized, and professional front desk area throughout the shift. * Take pride in your appearance and represent the brand with professionalism at all times. * Stay informed of daily hotel events, arrivals, departures, and operational updates to provide accurate information to guests. * Assist with additional operational or administrative duties as needed to support the overnight operation.

KEY SKILLS & EXPERIENCES

* Excellent communication and interpersonal skills with the ability to provide outstanding guest service during overnight hours. * Strong problem-solving and decision-making abilities, with the confidence to work independently. * High attention to detail and accuracy when handling financial transactions and completing audit procedures. * Comfortable using property management systems, computers, Microsoft Office applications, and basic accounting functions. * Strong organizational and time management skills with the ability to prioritize multiple responsibilities. * Ability to remain calm, professional, and responsive during emergencies or high-pressure situations.

• Flexibility to work overnight shifts, including weekends and holidays.
• Fluency in the local language is required; additional language skills are an

asset. * High school diploma or equivalent required. A college or university degree in Hospitality, Business, or Accounting is considered an asset. * Previous experience in hotel front desk, guest services, night audit, accounting, or a related hospitality role is preferred. * Physical ability to stand for extended periods and occasionally lift, push, or pull objects weighing up to 50 lbs (23 kg), which may involve bending, kneeling, and reaching.