Front Desk Patient Coordinator

Job Description The Patient Coordinator is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. The Patient Coordinator will work closely with healthcare providers to provide optimal service for all of our patient needs. Location Reynoldsburg, OH Essential Functions and Duties Welcome and greet all patients and visitors whether in person or over the phone Answer the phone while maintaining a polite, consistent manner using proper telephone etiquette Be courteous by providing attention to each patient who walks in, greeting with a smile and ensuring politeness Register new patients and update established patient demographics, collecting copays, balances, insurance cards, and entering information into EHR Facilitate patient flow by notifying provider of patients' arrival, checking the patient into the EHR, notifying patient of delays, and communicating with patients and clinical support staff Keep medical office supplies adequately stocked, anticipating inventory needs, notifying supervisor, and monitoring office equipment Maintain a clean and sanitized reception area Follow HIPAA guidelines Manage faxes and return voicemails from patients Send outbound referrals when asked by the physician Perform other tasks assigned by management Experience with ModMed EHR system a plus but not required Interpersonal Skills and Competence Good listener Proper phone etiquette Maintain confidentiality Excellent customer service skills Ability to work in a fast-paced environment Strong attention to detail Great personality and dependability Approach tasks with a sense of urgency Handle multiple tasks at once Physical Requirements Professional appearance and demeanor Vision: close and distant vision required Work environment moderate noise level Frequent standing and walking; occasional lifting of up to 10 pounds Schedule and Related Information Work schedule Monday through Friday; no weekends Travel to other locations may be occasionally necessary Benefits Health Dental Vision Life Short term/Long term disability Personal Time Off (PTO) 401k Flexible spending account Paid holidays Minimum Qualifications High School Diploma or Equivalent #J-18808-Ljbffr